Top 10 English Verbs for Switchboard Operator

Top 10 English Verbs for Switchboard Operator 1. Connect As a switchboard operator, your primary task is to connect callers to the right person or department. Mastering the art of connecting calls efficiently is crucial for providing excellent customer service. 2. Transfer Sometimes, a caller may need to be transferred to a different department or extension. Knowing how to transfer calls seamlessly ensures that the caller's query is addressed by the appropriate person. 3. Hold While connecting or transferring calls, you might need to put the caller on hold. Using phrases like 'Please hold' or 'I'll be right back' politely informs the caller about the brief wait. 4. Take a Message If the intended recipient of a call is unavailable, you'll need to take a message. Being able to note down relevant details accurately is essential to ensure the message is conveyed correctly. 5. Confirm