Top 10 English Idioms for Customer Service Representative Utilities

Top 10 English Idioms for Customer Service Representative -Utilities 1. 'The Ball is in Your Court' This idiom is often used to indicate that it's someone else's turn to take action or make a decision. For example, if a customer has requested additional information, you can say, 'I've provided all the details you need. Now, the ball is in your court.' 2. 'To Go the Extra Mile' This phrase means to make an additional effort or do more than what is expected. As a customer service representative, going the extra mile can mean providing personalized solutions or following up on a customer's issue even after it's resolved. 3. 'To Keep Someone in the Loop' When you keep someone in the loop, you ensure that they are informed and updated about a particular situation. For instance, if there's a delay in resolving a customer's complaint, you can say, 'I'll keep you in the loop and update you as soon as we have a solution.' 4. 'To Get the Ball Rolling' This idiom is used to describe the act of starting or initiating something. For example, if a customer has a complex issue, you can say, 'Let's get the ball rolling by gathering all the necessary information.' 5. 'To Hit the Nail on the Head'