Top 10 English Slangs for Switchboard Operator

Top 10 English Slangs for Switchboard Operator 1. ASAP ASAP stands for 'As Soon As Possible.' It's used when something needs to be done urgently. For example, if a caller requests a callback, you can say, 'I'll get back to you ASAP.' It shows that you understand the urgency and will prioritize their request. 2. On Hold When you put a caller on hold, it means you're temporarily pausing the conversation. You can say, 'Please hold for a moment.' It's a polite way of indicating that you'll be back shortly. Avoid keeping callers on hold for too long, as it can lead to frustration. 3. Patch Through Sometimes, you may need to connect a caller to another person or department. This is called 'patching through.' You can say, 'Let me patch you through to the sales team.' It ensures a smooth transfer and saves the caller from having to repeat their query. 4. Voicemail If a caller can't reach the intended person, you can offer to take a message. This message is then recorded in a 'voicemail.' You can say, 'Would you like to leave a voicemail?' It's a convenient way for callers to communicate when the person they're trying to reach is unavailable. 5. Out of Office