Top 10 English Slangs for Computer Customer Support Specialist

Top 10 English Slangs for Computer Customer Support Specialist 1. Bug A bug refers to a flaw or error in a software program. When a customer reports a bug, it means they have encountered a problem or glitch in the system. As a support specialist, your role is to understand the bug and provide a solution or escalate it to the development team. 2. Patch A patch is a piece of code that is used to fix a bug or add a new feature to a software program. When a customer is facing an issue, you might suggest applying a patch to resolve it. It's important to explain to the customer what a patch is and how it can help. 3. Beta Version A beta version is an early release of a software program that is still being tested. It's not the final version and may have some bugs or issues. When a customer is using a beta version, they should be aware of this and understand that it's not as stable as the final release. 4. Workaround A workaround is a temporary solution or alternative to a problem. It's used when a permanent fix is not available or feasible at the moment. As a support specialist, you might suggest a workaround to a customer while the development team is working on a permanent solution. 5. Crash