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In this tutorial, I'm going to show you
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how you can troubleshoot your Tor
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browser app. So, if you have been
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getting a lot of errors whenever you try
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to open this app, maybe it keeps on
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crashing or it can't just open at all,
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then let me show you how you can fix
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this and get your browser up and
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running. If you find this video helpful,
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I'll kindly request that you support me
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by liking the video and also by
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subscribing to this channel. Now the
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first thing you need to do is to access
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the app information page and that's
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where we shall do our first
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troubleshooting. Now to access the to
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browser app information page it is quite
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simple. Just go to settings and I look
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and from here scroll down until you see
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this option called apps. Tap on it and
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then you will see apps here. Now
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depending on your smartphone I'm on a
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Redmi smartphone. This process should be
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more or less the same on any other
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Android smartphone. From this, look for
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this option called manage apps for some
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smartphones. It might be written all
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apps. Go ahead and tap on it. And then
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this will list all the apps that you
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have on your smartphone. Scroll down
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until you find your app. And as you can
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see, mine is here. If the list is too
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long, you can as well or if you can't
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see your app, you can as well search it
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here. So, I'll proceed and tap on my
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tour browser app. And you can see I'm on
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the app information page here. Now, if
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getting to this page is quite tedious,
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let me show you a shortcut method that
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you can use to get here. For this, just
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go back and look for your browser. And
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here I am. And then long press on it.
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And you'll see app info. If you tap on
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it now, you can see it will take you to
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the same page. From here, we want to
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make our first troubleshooting by
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clearing the app cache data. And you can
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simply do this by typing on clear data.
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So if I come here under storage, you can
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see we have a lot of cache data. Now
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when you talk of cache files, we are
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talking of small files that your app
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normally stores to enhance user
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experience. The problem is accumulation
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of these files might cause your browser
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not to function. So to clear them, look
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for this option called clear data here
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and then tap on clear cache. Then okay.
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And as you can see the cache data for
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this app has been cleared. From here,
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restart your smartphone and then try
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opening your app. And now it should be
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working fine. However, if this didn't
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solve your problem, then you might want
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to go ahead and clear all the data for
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your app and then try opening it. So, if
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these two methods didn't solve your
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problem, then head to the third and the
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last method. And that is to look for any
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update through Google Play Store or App
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Store for this app. For my case, I'm on
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Android and therefore I'll go ahead and
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look for the app through Google Play
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Store. So I'll come to play store here
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and tap on it. Then look for your app.
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As you can see mine is here. Look for
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any option called update. If you find
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it, go ahead and tap on update to fix
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this issues. One of the problem where
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your app might be malfunctioning is
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because you've been using an outdated
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version of to browser. So by updating it
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to the latest version, you'll be able to
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fix this problems and get your app
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running. If you have any other question,
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kindly let me know in the comment
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section. Otherwise, thanks for watching
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and let's meet in the next video.
