0:00
In this tutorial, I'm going to show you
0:02
how you can troubleshoot your OM trade
0:04
app. So, if you are experiencing
0:06
problems with the app, maybe your app
0:07
can't open or it keeps on crashing, then
0:10
let me show you how you can fix those
0:12
errors and get your app running. If you
0:14
find this video helpful, I'll kindly
0:16
request that you support me by liking
0:17
the video and also by subscribing to my
0:20
channel. My name is Isaac and let's get
0:22
into it. All right. Now, there are
0:24
various methods you can use to
0:26
troubleshoot or fix errors on Olive
0:28
Trade app. In the first method, we need
0:30
to access the app information page and
0:32
there are two ways we can achieve this.
0:34
First, go to settings and then tap on
0:37
it. Now, from settings, look for this
0:40
option called apps. Now, for the sake of
0:42
this tutorial, I'm going to use a Redmi
0:44
Note 10 smartphone. However, this
0:47
process should be more or less the same
0:48
on any other Android smartphone. Under
0:50
these apps, go ahead and look for the
0:52
option called manage apps or more apps
0:55
or all apps on your phone. It depends on
0:57
the type or the Android version you're
0:59
using. If you go ahead and tap on manage
1:02
apps, this will go ahead and list all
1:04
the apps that you have on your
1:06
smartphone. Scroll down until you find
1:08
your app. And as you can see, my app is
1:11
here. Go ahead and tap on it to open it.
1:13
And now you can see we are on the app
1:15
information page. This is where we going
1:18
to do the first troubleshooting. Now, if
1:20
you're getting challenges getting to
1:22
this page, then let me show you a
1:23
shortcut method that you can use to get
1:25
here. For this, just go and look for
1:28
your app. And here's my app. And then
1:30
instead of tapping on it, just go ahead
1:32
and long press on it. And then look for
1:34
this option called app info. And then
1:36
tap on it. At this point, it will still
1:39
take you to the same page as before.
1:41
From this, scroll down and we want to go
1:43
ahead and clear the app data. So if I
1:46
tap on storage here, you can see the app
1:49
has a lot of cache data. Now one of the
1:52
reason why your app is malfunctioning is
1:54
because it has accumulated a lot of
1:56
cache data. When you talk of cache data
1:58
we talking of small files that the app
2:00
normally stores to enhance user
2:02
experience. Now the problem is the
2:04
accumulation of these files might cause
2:06
your app to malfunction. To clear this
2:08
go ahead and tap on clear data down
2:10
here. And if I tap on it you can see you
2:13
have two options. Clear all data and
2:14
clear cache. Go ahead and tap on clear
2:17
cache and then okay. And this will wipe
2:19
out all the cache data that was on our
2:21
app. And you can see it is zero at this
2:23
point. Now restart your smartphone. And
2:25
then try opening your app. And it should
2:28
now start working fine. However, if this
2:30
didn't solve your problem, then go ahead
2:32
and clear all data by tapping on clear
2:34
data. And then okay. And then go ahead
2:36
and open your app and it should now have
2:39
fixed all the problems. However, if this
2:41
methods didn't solve your problem, then
2:43
proceed to the third and the last method
2:45
to fix any issues related to your app.
2:47
For this, you need to access the app
2:49
through Google Play Store. If you are on
2:51
Android smartphone and if you are on
2:53
iPhone, you'll need to access it through
2:56
App Store. So, I'll go to Play Store and
2:59
then look for Olive Trade app. And as
3:01
you can see, my app is here. From here,
3:03
go ahead and look for any update if it
3:05
is available. You'll see it here. And
3:07
then update the app to the latest
3:08
version to fix all the bugs and also to
3:12
fix any security issues related to the
3:14
older version of your app. At this point
3:16
now proceed and open your app and it
3:19
should now start working well. So if you
3:22
have any other question kindly let me
3:23
know in the comment section. Otherwise
3:25
if this video is helpful please like it
3:27
and also subscribe to my channel to
3:29
support me. Thanks for watching and
3:31
let's meet in the next video.
