0:00
In this tutorial, I'm going to show you
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how you can troubleshoot your Radio
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Garden app if it is not working. So, if
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you can't access radio services from any
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part of the world or maybe your app
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can't open, then it means that you have
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errors on your app and they need to be
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fixed. So, if you find this video
0:16
helpful, I'll kindly request that you
0:17
support me by liking the video and also
0:19
by subscribing to my channel. All right,
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let's get into it. As you can see, I
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have my app here. And to fix errors
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associated to this app, I need to go
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ahead and access the app through
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settings as one of the methods. So if I
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go ahead and tap on settings, I'll need
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to go ahead and look for the app
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information page. From settings, I'll go
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ahead and tap on apps. Now, for this
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tutorial, I'm using a Redmi Note 10.
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However, this process should be more or
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less the same on any other Android
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smartphone. From this, look for this
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option called manage apps. On some
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smartphones, it might be written all
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apps or more apps. Go ahead and tap on
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it. And this will go ahead and list all
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the apps that you have on your
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smartphone. From this, scroll down until
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you see your app. And as you can see, my
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app is here. I'll proceed and tap on it.
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Now, we are on the app information page.
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And this is where we shall do our
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troubleshooting. However, if you can't
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find this page or you are getting a
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challenge locating this app information
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page, let me show you a shortcut method
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that you can use to get here. And for
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this, just go back and then go to your
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app. And now instead of tapping on it,
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go ahead and long press on it and then
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tap on app info. This will again take
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you to the same page. From this we want
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to go ahead and clear the app data more
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especially cache data. So if I tap on
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you can see we have a lot of cache data.
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Now one of the reason why your app is
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malfunctioning it's because of
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accumulation of cache data. When you
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talk of cache data these are files that
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are normally stored on your app whenever
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you use it to enhance user experience.
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However, the problem is the accumulation
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of these files might cause your app to
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malfunction. So to solve this problem,
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you need to go ahead and clear these
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cache files. To do so, just head down
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here and then tap on clear data. And
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then you'll see we have this option
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called clear cache. Go ahead and tap on
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okay. And this will clear all the cache
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data that are on our app. Now restart
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your smartphone and then open your app
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and it should be working now fine.
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However, if this didn't solve your
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problem, then you might want to go ahead
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and clear all the app data by tapping on
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clear all data here and then tap on okay
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and all data will be cleared. Then try
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opening your app and it should now work
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fine. So, if this didn't solve your
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problem, then you might want to go ahead
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and use the third and last method to
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solve your problem. And for this, you
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need to access the app through Google
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Play Store or App Store if you are on
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iPhone. So, I'm on Android and therefore
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I'll go ahead and look for the app
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through Google Play Store. So I'll tap
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on play store and as you can see radio
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garden is here. So go ahead and search
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for your app and once you find it look
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for any option called update here. So
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one of the reason why your app is
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malfunctioning is because you are using
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an outdated version that contains bugs
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and this needs to be fixed by updating
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to the latest version. By updating to
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the latest version, you'll also be able
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to get the latest features that come
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with the radio garden app as well as fix
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security issues. Once you update it to
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the latest version, you'll be able to
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see this option called open now. Proceed
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and open to start using your app. So by
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using any of these three methods, you
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should be able to fix problems or errors
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related to your app and make it start
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working just fine. If you have any other
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question, kindly let me know in the
3:32
comment section. Otherwise, thanks for
3:33
watching and let's meet in the next
