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In this tutorial, I'm going to show you
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how you can troubleshoot your Showmax
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app. So, if you have been experiencing
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problems with the app, maybe your app is
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not responding or it keeps on crashing
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or you are experiencing errors with the
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app, then the good thing to do is to go
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ahead and fix these errors. So, I'll
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take you through a process that you can
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use to troubleshoot your app and get it
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up and running. If you find this video
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helpful, I'll kindly request that you
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support me by liking the video and also
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by subscribing to my channel. All right,
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let's get into it. Now the first thing
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you need to do in the first method you
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need to access the app information page
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and to do this just go to settings and
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from settings scroll down until you see
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this option called apps. Now for this
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tutorial I'm using a Redmi smartphone.
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However this process should be more or
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less the same on any other Android
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smartphone. From here look for this
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option called manage apps on some
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smartphones. It might be written more
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apps or all apps. Go ahead and tap on it
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to list all the apps that you have on
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your smartphone. From this list, go
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ahead and look for your app. And now
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here is my app. So if I tap on it, you
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can see I'm on the app information page.
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Now, if getting here was quite complex
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for you, let me show you a shortcut
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method that you can use to get to this
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app information page. For that, just go
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back and then go look for your app and
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instead of tapping on it, just long
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press on it. And now here you can see we
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have this option called app info. If I
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tap on it, you can see now I've landed
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on the same page, app info page. From
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here, we want to go ahead and clear the
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app data here. So, if I come here under
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storage, you can see we have a lot of
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cache file and user data. So, one of the
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reason why your app is malfunctioning is
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because of accumulation of these cache
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files. Now, when you talk of cache data,
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we are talking of small files that your
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app normally stores whenever you use it
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to enhance user experience. Now the
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problem is accumulation of these files
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sometimes might cause your app to
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malfunction. To clear them just head
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down here and then tap on clear data and
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look for this option called clear cache
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and then okay. And you can see the cache
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data has been cleared at this point. Now
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restart your smartphone and then try
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opening your showax app and it should
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have fixed all your problems. However,
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if the problem still persists then you
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might want to go ahead and clear all
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data by typing on clear all data here
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and then okay. And this will go ahead
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and wipe all your data including your
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stored username and password that you
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had saved. Therefore, you'll need to go
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ahead and log in a fresh. At this point,
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check and see if everything is okay.
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However, if this didn't solve your
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problem, then head to the third and the
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last method that you can use. Now, for
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this, you need to access the app through
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either Google Play Store or App Store if
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you're using an iPhone. For Android,
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I'll go ahead and look for the app
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through Play Store. So, I have my Play
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Store here. If you go ahead and tap on
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it, go ahead and search for your app and
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you can see mine is here. Then check for
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any update if it is available. Now, one
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of the reason why your app might be
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malfunctioning is because you've been
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using an outdated version of Showmax
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app. Update it to the latest version and
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then open your app and this should have
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fixed all your problems that you are
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experiencing with your app. Now, by
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using any of these methods, your app now
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should be up and running without any
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problem. If you have any other question,
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kindly let me know in the comment
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section. Otherwise, thanks for watching
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and let's meet in the next video.
