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In this tutorial, I'm going to show you
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how you can troubleshoot your IQ Option
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app on your smartphone. So, if your app
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can't open or the app keeps on crashing,
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then let me show you how you can
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troubleshoot it and fix all these
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challenges. If you find this video
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helpful, I'll kindly request that you
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support me by liking the video and also
0:18
by subscribing to this channel. All
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right, let's get into it. Now, there are
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quite a number of steps you can take to
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troubleshoot your app. Now in the first
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method you'll first need to access the
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app information page and there are two
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ways you can achieve this. First just go
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to settings here and from settings look
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for the option called apps and mine is
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here. So proceed and tap on it to open.
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Under this you'll see this option called
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manage apps. On your smartphone it might
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be written all apps. So for the sake of
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this tutorial I'm using a Redmi Note 10.
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However this process should be more or
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less the same on your Android
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smartphone. So if I go ahead and tap on
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manage apps now this will open all the
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apps that I have on my smartphone.
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Proceed and search for your app here or
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you can as well scroll and find your app
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on this list. And now as you can see the
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IQ option app is here. If I proceed and
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tap on it now you see we are on the app
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information page. So that's the first
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way you can get to the app information
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page. However, if this process is long
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let me show you a shortcut method to get
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to the app information page. Now from
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your app just go ahead and look for the
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IQ option app and then from here go
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ahead and long press on the app and
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you'll see here app info. So if you tap
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on app info this will take you again to
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the same page app information page. Now
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from here we want to go ahead and use
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the clear data option. So if I tap on
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here you can see we have a lot of cache
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data and also user data. So one of the
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reason why your app is malfunctioning is
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because your app has accumulated a lot
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of cache data. And when you talk of
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cache files, these are just small files
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that your app normally stores whenever
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you use it and it is stored to enhance
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the performance or use experience of
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your app. However, when these files
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accumulate, sometimes they might cause
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your app to malfunction. So all you need
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to do is to go ahead and tap on clear
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here. And if I tap on it, I'll have an
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option either to clear all data or to
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clear cache data. So in our case we want
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to clear cash. So I'll select cache and
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then select okay and then you can see
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the cache data has been cleared. Now
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from here go ahead and restart your
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smartphone and then try opening your app
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and it should have fixed your problems.
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However, if that didn't solve your
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problem then you may want to go ahead
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and clear all the user data. And this
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you can still go ahead and do it from
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down here. If you tap on it you'll get
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this option called clear all data. Now
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when you clear all the user data it
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means that saved in details such as
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login details will be errors and
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therefore you'll have to log in a fresh.
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So proceed and tap on clear data and at
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this point go ahead and login and your
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app should now work just well. However,
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if this method didn't solve your problem
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then you may want to proceed and use the
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last method which is method number
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three. And this we need to access the
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app details from Google Play Store. So
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if you go to Google Play Store here's my
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Google Play Store. I'll go ahead and tap
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on it. Under search option here, go
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ahead and search for your app. And you
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can see our IQ option app is here. So
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I'll proceed and tap on it. You can see
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we have two options uninstall and open.
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However, sometimes you may find that we
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have this option called update. Now one
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of the reason why your app might be
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malfunctioning is because you are using
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an outdated version of your app and
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therefore it is not secure and it might
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contain bugs. So what you need to do is
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to update your app and then this will
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proceed download the latest version and
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then install it on your smartphone. From
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here you can now proceed and tap on open
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and this will take you to the latest
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version of your app. Now by following
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any of the three methods your app should
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be up and running without any issue. So
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if you have any other question kindly
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let me know in the comment section
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otherwise kindly like the video and also
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subscribe to this channel. Thanks for
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watching and let's meet in the next
