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In this video, I'm going to show you how
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you can troubleshoot your ESPN app. So,
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if you're facing any challenge with this
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app, maybe the app can't open or it
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keeps on crashing, then let me show you
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how you can fix that problem for once
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and for all. If you'll find this video
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helpful, please like it and also
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subscribe to my channel. All right, in
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this video, I'm going to take you
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through three steps you can take or
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three methods you can use for you to be
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able to troubleshoot or fix any errors
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on this app. In the first method, we're
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going to access the app information page
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for us to be able troubleshoot it. For
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this, you'll need to go ahead and look
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for the app or settings.
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And then from settings, scroll down
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until you see this option called apps.
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If you tap on it, it will take you to
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various app settings. Choose the option
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called manage apps. From here, this will
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list all the apps you have on your
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smartphone. And then from the list, go
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ahead and see your app or find your app
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here. Alternatively, you can just search
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for your app using the search function
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here. Once you find it, now you can tap
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on it. And you can see you are on the
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app information page. And this is where
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we shall do our first troubleshooting.
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However, if you can't get to this page,
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let me show you a shortcut method you
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can use as well. For that, just go back
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and then look for your app. And once you
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find it, long press on it. And here
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you'll see these three options. share
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app info and uninstall. Go ahead and tap
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on app info and you'll get to the same
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page here. Now, at this point, we want
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to go ahead and clear the app data and
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more especially the cache data. So, if I
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tap on storage, you can see the
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subdivision of data being used by this
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app and we are interested with this
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cache data. As you can see, we have a
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lot of cache data stored by this app.
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So, when you talk of cache data, you're
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talking of small files that the app
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normally stores to enhance user
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experience. But the problem is
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accumulation of these files might cause
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your app to malfunction. So to solve
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this problem, let's go ahead and clear
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the cache by typing on clear data down
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here. And then choose the second option,
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clear cache. And then okay. And look at
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that. The cache data is gone. Now
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restart your smartphone and then open
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your app to see if the functionality of
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your app has been restored. If you still
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find any problem or you are still
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encountering any problem then you might
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want to go ahead and again come to this
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app info page and this time around go
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ahead and clear all data and then okay
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and this will go ahead and clear all
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your app data. At this point go ahead
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and login a fresh and see if your app is
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up and running without any problem.
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However, if this didn't solve your
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problem, then head to the third and the
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last method and that is accessing the
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app through Google Play Store or App
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Store and find out if we have any
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update. Now, one of the reason why your
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app might be malfunctioning is because
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you've been using an outdated version of
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your app that might contain bugs. So, to
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do so, go back and then look for your
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Play Store or App Store and then search
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for your app and look for any update if
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it is available. proceed and update it
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to the latest version and then proceed
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and open to start using the latest
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version of your app that is free from
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any issue. So let me know which of the
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three methods was helpful and please if
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this video is helpful please like it and
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also subscribe to my channel. Thanks for
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watching and let's meet in the next
