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In this video, I'm going to show you how
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you can troubleshoot YouTube Kids app.
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So, if you're experiencing any problem
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or any challenge with the YouTube Kids
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app, maybe the app can't respond or it
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is not opening or it takes too long to
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open, then let me show you how you can
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fix this problem once and for all. If
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you find this video helpful, I'll kindly
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request that you support me by liking
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the video and also by subscribing to my
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channel. All right, I have here my
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YouTube for kids app and there are quite
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a number of steps I can take or you can
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take to be able to troubleshoot it. In
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the first method, we are going to access
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the app information page for us to
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troubleshoot it. And to do so, just go
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and from settings, look for the option
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and under apps, you'll see this option
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called manage apps. Go ahead and tap on
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it. For your smartphone, it might be
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return all apps or more apps. Now, this
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will go ahead and list all the apps that
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you have on your smartphone. From the
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list, go ahead and look for your app.
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And as you can see, my YouTube Kids app
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is here. So, if I go ahead and tap on
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it, you can see we are on YouTube app
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info page. At this point, we can now
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begin our troubleshooting. However, if
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you can't access this app info page,
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then let me show you a shortcut method
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you can use to access it. For that, just
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go back and then look for your app. And
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once you find your app just long press
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on it and you'll see here we have these
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three options share app info and remove.
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Go ahead and tap on app info. And at
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this point now we are good to go. Now at
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this point we want to go ahead and clear
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the app data. So if I tap on storage
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here you can see we have a lot of app
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data and more especially we want to
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first clear cache data. Now when you
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talk of cache data we talking of small
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files that your app normally stores to
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enhance user experience. The problem is
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accumulation of these files might cause
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your app to malfunction. So to clear
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them just go ahead and tap on this clear
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and then select the second option clear
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If you click on it and then okay. Now
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you can see our cache data has been
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cleared. At this point, go ahead and
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restart your smartphone and then open
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this up to see if the problem has been
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solved. However, if this didn't solve
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your problem, then you might want to go
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ahead and again come back to this app
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info page and this time around go ahead
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and clear all data. So for this just
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click on clear data and then choose the
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first option clear all data. And if I
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you can see we have cleared all data at
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this point. Now everything should be
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okay and your app should be up and
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running without any problem. However, if
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you're still experiencing any other
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problem, then you might want to proceed
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and then go ahead and look for the app
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through Google Play Store and see if
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there is any update. If you find we have
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any update, it means you have been using
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an outdated version of YouTube Kids app.
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Now, one of the reason why your app
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might malfunction is because you've been
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using an outdated version of YouTube
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Kids app. So, go ahead and update it to
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the latest version and then proceed and
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tap on it to open and start using the
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latest or the newest version. So, at
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this point, everything should be okay
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and your app should be up and running
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without any problem. If you have any
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other question, kindly let me know in
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the comment section. Otherwise, if this
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video is helpful, please like it and
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also subscribe to my channel. Thanks for
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watching and let's meet in the next
