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In this video, I'm going to show you how
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you can troubleshoot your Charit app.
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So, if you're having any issue with your
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Charit app, maybe the app can't open or
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it keeps on crashing, then let me show
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you how you can fix this problem and get
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your app running without any problem. If
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you found this video helpful, I'll
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kindly request you support me by liking
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the video and also by subscribing to my
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channel. All right, let's get into it.
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Now, the first thing you need to do is
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to go ahead and access the app
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information page in our first method to
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troubleshoot it. For that, I'll just go
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to settings. And then here's my
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settings. And then from settings, scroll
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down until you see this option called
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apps. Tap on it. And you'll see various
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settings or various options under apps.
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Now look for this option called manage
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apps or any other related phase. Now for
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this tutorial, I'm using a Redmi
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smartphone. However, this process should
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be more or less the same on any other
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Android smartphone. Go ahead and tap on
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manage apps. And this will go ahead and
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list all the apps you have on your
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smartphone. From the list, scroll down
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until you find your app. And here you
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can see my Chet app is here. You can
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also search for your app using the
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search function here. Go ahead and tap
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on it to open the app information page
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here. And this is where we shall do our
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first troubleshooting. However, if you
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can't get to this page, maybe you can't
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find it. Then, let me show you a
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shortcut method to use. For that, just
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go back and look for your app. And once
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you find it, just go ahead and long
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press on it. And you'll see we have
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these three options. Share app info and
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add install. Go ahead and tap on app
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info. And it will take you again to the
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same app information page. Now, here we
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want to go ahead and clear the app data
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and more specially cache data. And we
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can do it using this function. So if I
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go to storage here, you can see we have
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a lot of cache data on this app. Now one
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of the reason why your app is
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malfunctioning is because of
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accumulation of cache data. When you
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talk of cache data, we talking of small
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files that your app normally collects
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whenever you use it to enhance user
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experience. But the problem is the more
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these files accumulate, sometimes they
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might cause your app to malfunction. to
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clear them. Go ahead and choose this
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option called clear data and then choose
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the second option clear cache. And then
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if I click on okay, you can see the
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cache data has been cleared. At this
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point, go ahead and restart your
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smartphone and then open your app and
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see if the problem has gone away. So if
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this has solved your problem, well good.
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However, if you still experience any
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problem, then you might want to proceed
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and clear all data by choosing clear all
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data still again on this app info page.
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So, if I go ahead and tap on clear data
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this time around, I'll choose the first
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option clear all data and then okay. And
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then at this point, go ahead and log in
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a fresh to start using your app.
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However, should you still find any
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challenge with the app, then you might
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want to take the third and the last step
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that is to look for the app either
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through Google Play Store or App Store.
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For that, I'll go to Google Play Store
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and then here go ahead and search for
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your app. At this point, go ahead and
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look for any update if it is available.
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Now, one of the reason why your app
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might be malfunctioning is because you
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have an outdated version of Charmet app.
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Go ahead and download the latest version
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by typing on update and this will
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download the latest version of Chet app
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and then install it on your smartphone.
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Once you do so, go ahead and tap on open
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to start using the latest version of
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this app. If you have any other
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question, kindly let me know in the
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comment section. Otherwise, thanks for
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watching and let's meet in the next
