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In this video, I'm going to show you how
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you can troubleshoot your cool coin app.
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So, if you're having challenges with
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your cool coin app, maybe the app keeps
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on crashing or it can't just open, then
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you need to go ahead and fix the issue.
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Now, there are quite a number of steps
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that you can take to fix this. In the
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first method, we need to access the app
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information page. For this, you can
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simply go to settings
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and then from settings look for the
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and then look for the option called
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manage apps. Now, this depends on your
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phone. on some smartphone it might be
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written all apps or more apps. This will
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list all the apps you have on your
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smartphone. From here go ahead and look
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for your app. Now for this tutorial I'm
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using a Redmi Note 10. However, this
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process should be more or less the same
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on any other Android smartphone. So you
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can see we have Coco Coin app here. If I
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tap on it, you can see we have now
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access to the app information page. If
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getting to this page is quite hard for
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you or you can't find the process. Let
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me show you a shortcut method that can
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take you here for this just go to your
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app and then here go ahead and long
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press on the app like this and then
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you'll see this option called app info.
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If you go ahead and tap on it, it will
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again take you to the same app
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information page. Now to troubleshoot
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this, we shall need first to clear cash
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data for this app. So if I go to storage
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you can see we have a lot of cache data
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that is stored and also user data. Now
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one of the reason why your app is
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malfunctioning is because the
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accumulation of cache data. When you
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talk of cache data we talking of small
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files that are normally stored on your
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app whenever you use it and this is to
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enhance your user experience. The
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problem is the more these files
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accumulate. They might reach at a point
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where now they become a problem to your
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app. So what you need to do is go ahead
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and clear them. And to clear your cache
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data, go ahead here and tap on clear
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data. And from here, choose this option
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called clear cache. And then okay. And
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now you can see our cash data has been
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cleared. From here, restart your
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smartphone and then open the app to see
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if the problem has gone away. At this
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point, this should have fixed your
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problem. However, if the problem still
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persist, then go ahead and this time
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around clear all data. Now for this
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you'll have to log in a fresh because
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all your login details will also be
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removed. Now if this didn't solve your
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problem then head to the last method and
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that is to update the app information.
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Now to do this if you're using an
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Android smartphone just go to Google
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Play Store. However, if you're using an
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iPhone you'll need to access the app
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store. For my case I'm on Android and
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therefore I'll go to App Store and then
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I'll search the app. And as you can see
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the app is here. If I go ahead and tap
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on it, you can see we have an update
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available. Now, one of the reason why
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your app is malfunctioning is because
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you're using an outdated app or outdated
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version of the app and you need to go
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ahead and update it to the latest
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version to fix bugs and any other
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related issues that is associated with
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the older version of your app. So, from
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here proceed and then tap on update and
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this will go ahead and download the
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latest version of cool coin app on your
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smartphone. And once the download is
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done, it will be installed
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automatically. Now once the installation
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is done, go ahead and now open the app.
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And this should have now solved the
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problems that you are experiencing with
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your older version of cool coin app. So
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that's how you fix errors related to
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cool coin app. If you have any other
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question, kindly let me know in the
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comment section. Otherwise, if this
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video is helpful, kindly like it and
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also subscribe to my channel. Thanks for
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watching and let's meet in the next
