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So, if you're having issues with your FX
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Pro Direct app, maybe the app keeps on
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stopping or it can't open or keeps on
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crashing, then let me show you how you
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can troubleshoot this app and then fix
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any problem related to the app. If you
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find this video helpful, I'll kindly
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request that you support me by liking
0:16
the video and also by subscribing to my
0:18
channel. My name is Isaac and let's get
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into it. Now, there are quite a number
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of steps you can take to troubleshoot
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your app. In the first method, we shall
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need to access the app information page
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to troubleshoot it. For this, there are
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two ways you can access the app
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information page. In the first method,
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settings. And then from settings, look
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for the option called apps. If you
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scroll down, you'll see we have apps
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here. So, if I go ahead and tap on apps,
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look for this option called manage apps.
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it. From this, you'll be able to see all
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your apps on your smartphone. Now,
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scroll through the list until you see
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your app. So, you can see my FX Pro app
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is here. So, I'll go ahead and tap on
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it. And then now I am on the app
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information page. So, if you're finding
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it hard to get to this page, then let me
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show you the shortest and
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straightforward method to get here. For
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that, just go and look for your app. And
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here's the app. And then all you need to
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do is to go ahead and long press on it.
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And once you long press on it, you can
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see now we have here app information.
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So, if you tap on the app info here, it
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will still take you to the same page.
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From here we need to go ahead and clear
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the app data. So if I tap on storage for
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app you can see under the user data and
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cache we have a lot of files and
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accumulation of these files might be the
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reason why your app is misbehaving or
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malfunctioning. So the first thing you
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need to do is to clear cache data. The
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cache files are usually small files that
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are normally stored on your app whenever
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you use it to enhance your user
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experience. However, whenever these
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files accumulate, sometimes they might
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cause your app to malfunction. So to fix
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this, go ahead and tap on clear data and
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then we shall go ahead and clear cache.
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So I'll tap on this and then tap on
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okay. And our cache data has been
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cleared. From here, go ahead and start
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your smartphone and then open your app.
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And at this point, now your app should
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be up and running without any problem.
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So that is the first method you can use
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to fix this. So however, if this didn't
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solve your problem, then you might want
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to go ahead and clear all data. By
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clearing all data, you'll be logged out
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and you'll have to log in a fresh in
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your app. And by doing so, this will be
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able to fix most of the problems that
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were persistent. So if the two methods
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didn't work, then let me show you the
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third and final method that you should
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use to fix this problem. For that, we
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need to access the Google Play Store. So
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I'll go ahead and tap on Google Play
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Store and then look for my app. And
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here's our app. So if I go ahead and tap
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it, look for any option called update.
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Now you can see we have an update for
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this app. So by this it means we have
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been using an outdated app and that is
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one of the main reason why this app is
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malfunctioning. Now, by updating your
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app to the latest version, it will be
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able to fix all security issues and bugs
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that are associated with the older
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version of FX Pro app. So, I'll go ahead
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and tap on update. And then this will go
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ahead and download the latest version of
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this FX Pro app on my smartphone and
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then install it. And as you can see
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here, the installation process is going
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on. And once it is done, now we have our
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latest FX Pro app. So, this comes with
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the latest features. And now you can
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proceed from here. Go ahead and tap on
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it to open and start using it. So by
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following any of the three methods, you
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should be able to fix any problem
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associated with your FX Pro app. If you
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have any other question, kindly let me
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know in the comment section. Otherwise,
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if this video was helpful, please
3:52
subscribe to the channel and also like
3:54
this video. Thanks for watching and
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let's meet in the next video.
