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In this tutorial, I'm going to show you
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how you can troubleshoot your captions
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light up. So, if you are finding a lot
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of problems, maybe the app is not
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opening or the app keeps on crashing,
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let me show you how you can fix this
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problems and get your app running well.
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If you find this video helpful, I kindly
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request that you support me by liking
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the video and also by subscribing to my
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channel. All right, let's get into it.
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To troubleshoot this app, you need to
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access the app information page. This is
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just the first method we are going to
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use apart from the other that I'll show
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you. So if I go ahead and go to
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settings, I can see we have here
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settings. Then I'll tap on it. And from
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settings I'll go ahead and look for the
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option called apps. So if you tap on
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apps now you see we have this option
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called manage apps. Go ahead and tap on
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it. On some smartphones it might be
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written more apps or all apps. Just go
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ahead and tap on it. And then this will
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go ahead and open all the apps that you
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have on your smartphone. From this go
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ahead and look for your app and my app
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is here. Alternatively you can search
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for your app from the search option
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here. So if I tap on caption lights it
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will open the app information page. So
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that is one method you can use to access
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this app information page because we are
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going to do the troubleshooting from
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here. If you found it hard or a long
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process to get to this page, let me show
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you a shortcut method or a short method
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that you can use. Now for that just go
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to your app and my app is here and then
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instead of typing on it just go ahead
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and long press on it and then you have
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here this option called app info. If you
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go ahead and tap on it it will again
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take you to the same page app
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information page. So from here we want
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to go ahead and clear the app data. If I
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go ahead and tap on storage
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here you can see we have a lot of cache
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data and user data. And the first thing
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we need to do is to clear cache data. So
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when you talk of cache data, we talking
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of small files that are normally stored
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in your app whenever you use it to
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enhance user experience. However, the
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accumulation of these files sometimes
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might cause your app to malfunction. So
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we want to go ahead and clear the cache
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data. And to clear the cache data, just
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head down here under clear data. And if
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you tap on it now, you see we have an
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option to clear all data and clear
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cache. Proceed and tap on clear cache.
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And then tap on okay. And from here you
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can see the cache data has been cleared.
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From here restart your smartphone and
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then try opening the app. At this point
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now your problem should have been fixed
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and your app should be up and running.
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However, if this process didn't solve
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your problem then proceed to the next
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method which is clearing all the data.
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And for that you need again to come to
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the same page here and then tap on clear
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all data. Now you have to note that this
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will clear all your settings and the
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account information you had saved and
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you'll have to log in a fresh once you
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clear all data. So proceed and tap on
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okay and then that will clear all the
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data. Now proceed log into your app and
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then see if that solves your problem.
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Majority of the problems at this point
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should have been solved. However, if
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this didn't solve it now proceed to the
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last method and on the last method you
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need to go ahead and look for your app
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store. So I'll go ahead and look for my
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Google app store here and then tap on it
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to open. From here go ahead and look for
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your app just by searching and our app
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is here. So if I go ahead and tap on it
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you can see we have an update. Now one
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of the reason why your app is
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malfunctioning is because you are using
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an outdated version of the app and this
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might be hovering bugs. So to get the
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latest version go ahead and tap on
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update and then this will go ahead and
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download the latest version of this app
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and once it has downloaded it it will
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proceed and install it on your
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smartphone. Once the installation is
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done now you can proceed and tap on
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open. At this point all the bugs or any
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challenge associated with the older
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version of the app will have been fixed.
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And now your app should be running
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smoothly. So that's how you troubleshoot
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captions light up. If you have any other
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question, kindly let me know in the
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comment section. Otherwise, if this
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video is helpful to you, kindly hit the
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like button and also subscribe to this
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channel to support me. Thanks for
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watching and let's meet in the next
