0:00
In this tutorial, I'm going to show you
0:02
how you can troubleshoot your not save
0:04
app. So, if you have been experiencing a
0:05
lot of challenges with your app. Maybe
0:07
your app keeps on crashing or it can't
0:09
open. Then, let me show you how you can
0:11
fix this problem for once and for all.
0:14
If you find this video helpful, I'll
0:15
kindly request that you support me by
0:17
liking the video and also by subscribing
0:18
to my channel. My name is Isaac and
0:21
let's get into it. Now, there are quite
0:22
a number of steps you can take to
0:24
troubleshoot your problem. And in the
0:26
first method, you'll need to access the
0:27
app information page. To do so, there
0:29
are two ways. You can first go to
0:31
settings and then from settings, scroll
0:34
down until you see the option called
0:36
apps. From apps, you will see this
0:38
option called manage apps. Now, this
0:40
will depend on your smartphone. I'm
0:42
using an Android Redmi Note 10. However,
0:44
this process should be more or less the
0:46
same on any other Android smartphone.
0:48
So, under manage app or all apps, tap on
0:50
it and then this will go ahead and list
0:53
all the apps that you have on your
0:54
smartphone. Now from here look for your
0:56
app through the list. Alternatively you
0:59
can search for your app here. And as you
1:02
can see my app is here. So if I proceed
1:04
and tap on it I'll be directed to app
1:07
information page. However if this
1:09
process is complicated to you let me
1:11
show you a shortcut method to get to the
1:13
same app information page. Now for this
1:15
go to your app and once you get your app
1:18
just go ahead and long press on it and
1:20
then you'll see we have this option
1:21
called app info. If you tap on it, it
1:24
will take you again to the same page.
1:26
Now from here, we want to clear app
1:29
data. And if I go to storage here, you
1:31
can see we have a lot of cache data. Now
1:34
when we talk of cache files, we are
1:35
talking of small files that are normally
1:37
stored on your app whenever you use it.
1:39
Now sometimes when these files
1:41
accumulate, they might cause your app to
1:42
malfunction. So what you need to do is
1:44
to go ahead and clear this cache data
1:46
and you can do so by tapping on clear
1:48
data here and then choose clear cache
1:51
here. Complete the process by tapping on
1:53
okay. And as you can see the cache data
1:56
has been cleared. From here, restart
1:58
your smartphone and then go ahead and
1:59
open the app and it should have solved
2:01
your challenge. However, if the problem
2:03
still persists, then proceed and tap on
2:06
clear all data and then this will go
2:08
ahead and wipe all your saved data on
2:10
your app and you'll have to log in a
2:12
fresh. So, if you would proceed now at
2:14
this point, this will have fixed most of
2:16
your problems. However, if this process
2:18
didn't solve your problem, then proceed
2:20
to the third and the last method to
2:22
solve your problem. For this, we'll need
2:24
to access the app through the Google
2:26
Play Store. And I'll proceed to Google
2:28
Play Store here. And from this, I'll go
2:30
to search and then look for the app. And
2:33
as you can see, our app is here. If I go
2:35
ahead and tap on it, look for the option
2:38
called update. One of the reason why
2:40
your app might be malfunctioning is
2:42
because it is outdated and you need to
2:44
update it to fix bugs and any other
2:47
challenge. So if you see an update
2:49
function here, update it and then it
2:51
will update the app to the latest
2:53
version. By using any of these methods,
2:55
you should be able to fix your problem
2:57
once and for all. If you have any other
2:59
question, kindly let me know in the
3:00
comment section. Otherwise, support me
3:02
by liking the video and also subscribing
3:04
to my channel. Thanks for watching and
3:06
let's meet in the next video.
