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In this tutorial, I'm going to show you
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how you can troubleshoot your Empessa
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app. So, if you're experiencing any
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challenge with the Empessa app, maybe
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the app is not opening or it keeps on
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crashing, then let me show you how you
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can fix that problem for once and for
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all. If you find this video helpful,
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I'll kindly request that you support me
0:18
by liking the video and also by
0:19
subscribing to my channel. Now, for us
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to be able to troubleshoot this app,
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first you need to access the app
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information page and then you can start
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from there. So to access the app
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information page, there are two ways you
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can do it. First, go to settings and
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then tap on it. From settings, scroll
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down until you see the option called
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apps. And here's my apps option. I'll
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proceed and tap on it. Now from here,
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look for the option called manage apps.
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For some phones, it might be written all
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apps or more apps. Just tap on it and
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then it will open all the apps you have
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on your smartphone. Now, for the sake of
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this tutorial, I'm using a Redmi
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smartphone. However, this process should
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be more or less the same on any other
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Android smartphone. Now, from here,
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scroll down and look for your app. And
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as you can see, here is my Empessa app.
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Alternatively, you can search for your
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app here on top here. And then you
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should be able to find your app. Once
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you find it, go ahead and tap on it to
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open the app information page. So, we
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shall do our troubleshooting from here
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in the first method. However, if you're
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finding it hard to access this page, let
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me show you a shortcut method to access
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the app information page of Empessa app.
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Now, to do this, you need to go back and
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then go to the page where your app is.
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And here it is. Now, instead of tapping
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on it, just proceed and long press on
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it. And now you can see we have app
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info. So, if you proceed and tap on app
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info, it will still take you to the same
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page. Now, what we want to do here is to
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clear data. So if I go ahead and tap on
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storage now you can see we have a lot of
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cache data and user data. So one of the
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reason why your app is malfunctioning is
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because of accumulation of cash data.
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Now when you talk of cash data we are
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talking of small files that the app
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normally collects and stores on your app
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to enhance the user experience. However
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the problem is accumulation of these
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files might cause your app to
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malfunction. So all you need to do is to
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go ahead and clear these files and you
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can do so by tapping on clear data here
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and then from this list you'll see we
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have two options to clear all data and
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clear cache. So proceed and tap on clear
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cache. And when you tap on clear cache
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now you can finalize by tapping on okay
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and this will go ahead and clear cache
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data that was here. And now you can see
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we have zero cash. From here restart
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your smartphone and then go ahead and
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open your app. And this should have
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fixed most of the problems that you are
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experiencing with your app. However, if
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this didn't solve your problem, then you
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might want to go ahead and clear all
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data. However, I don't recommend this or
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I'll prefer that you use this as the
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last method. You can try the next method
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I'm going to show you before you can try
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this. But for this, you just need to go
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ahead and tap on clear data. And this
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time around, go ahead and clear all the
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data. Now, for this, you'll have again
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to login a fresh. You have to enter your
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phone number and then the PIN to log in
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and then get your app information. So
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you can proceed and tap on clear all
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data and then that will erase all your
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database on the app and you'll have to
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log in a fresh but you still experience
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any other problem then proceed to the
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third and the last method which is
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updating your app. So if you go to your
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app store if you're using an iPhone or
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Google Play Store if you're using an
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smartphone then search for your app.
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I'll go ahead and tap on my app here.
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Look for any update if it is available.
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Now, one of the reason why your app
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might be malfunctioning is because you
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have been using an outdated version of
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Empessa app from Safariccom. So, you
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need to go ahead and update your app to
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the latest version. The reason why I
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can't update this app is because it is
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already to the latest version and that's
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why I have this open option. Once you're
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done, now proceed and open. At this
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point, everything now should have been
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fixed and your app should be running
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smoothly. So that's how you fix any
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problem associated with Empessa app. If
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you have any other question, kindly let
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me know in the comment section.
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Otherwise, if this video is helpful to
4:13
you, kindly support me by liking the
4:15
video and also by subscribing to my
4:17
channel. Thanks for watching and let's
4:19
meet in the next video.
