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In this tutorial, I'm going to show you
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how you can troubleshoot your XN trade
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app. So, if you are having challenges
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with your app, maybe the app is not
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opening or it keeps on stopping or
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crashes, then let me show you how you
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can fix this for once and for all. Now,
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if you find this video helpful, I kindly
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request that you support me by liking
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this video and also by subscribing to
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this channel. It really helps me. So, to
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get started, there are quite a number of
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steps you can take to troubleshoot this
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Xess app. In the first method, we can go
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ahead and clear the app data. And to do
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this, we need to access the app
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information page. Now, to do this, first
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go to settings. And from settings, look
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for the option called apps. And here it
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is. Now, for the sake of this tutorial,
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I'm using a Redmi Android smartphone.
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This is Note 10. However, this process
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should be more or less the same on any
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other Android smartphone. So, you'll see
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under apps here, we shall have this
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option called manage apps. On some
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smartphones, it might be written all
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apps. So, go ahead and tap on it. And
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this will list all the apps you have on
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your smartphone. So, scroll down until
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you see your app or you can as well
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search for your app here. So, here's my
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app and I'll proceed and tap on it to
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open. Now, you see we have the app
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information page here and this is where
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we shall do the troubleshooting. So if
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you found it hard to get to this page or
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if this was a long process, let me show
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you a shortcut method that you can use.
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Now from your app here, just go ahead
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and long press on it like this. And then
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you'll see this page called app
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information page or app info. If you go
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ahead and tap on it, you'll see it will
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still take us to the app information
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page that we wanted. So from here if I
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go ahead and tap on storage you can see
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we have a lot of cached information or
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cached data and also user data. So one
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of the reason why your app is
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misbehaving or is malfunctioning is
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because of the accumulation of this
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cache data. So when you talk of cache
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files we are simply talking of small
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files that are normally stored on your
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app whenever you use it and these files
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are normally stored to enhance the
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performance of the app. Now the problem
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is when these files accumulate they
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might also be a problem and cause the
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app to malfunction. So what we need to
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do is to go ahead and clear all this
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cache data and then our app should be up
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and running. To do so just head down
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here and you'll see we have this option
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called clear data. If you tap on it we
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have two options to clear data and to
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clear cache. So tap on clear cache and
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then proceed to tap on okay and then
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this will go ahead and wipe now our
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cache data. At this point, go and
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restart your smartphone and then try
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opening it. This should have fixed most
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of the problems that you are
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encountering with your app. However, if
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this did not solve your problem, then
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you might need to go ahead and clear all
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the data by tapping on clear all data.
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And when you tap on this, this will go
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ahead and wipe all your login details
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and the database. And then you'll have
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to log in a fresh. You have to note that
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also cash will be deleted permanently
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from your app. However, I normally
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recommend this to be the last option if
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you don't want maybe to log in a fresh.
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But if you're okay with it, just proceed
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and tap on okay and then try logging in
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to your app. And at this point now, it
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should be working just fine. However, if
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you're still experiencing any challenge
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with your app, then you might need to go
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to Google Play Store and use the third
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and final method to resolve any issue
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with your app. So, if you go to Play
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Store and then search for the app and
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then look for any update if it is
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available. One of the reason why your
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app is malfunctioning is because you are
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using an outdated version of this app
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and you need to go ahead and update it
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to the latest version and this will fix
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all the bugs or any challenges you are
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experiencing with this app. So go ahead
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if you have the option to update. Go
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ahead and update it and then this will
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give you the latest version of trade
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app. For my case I cannot update it
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because I already have an updated
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version of this app. From here, proceed
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now and tap on it to open and now start
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using the latest version of this app.
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So, by using any of the three methods,
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you should be able to troubleshoot your
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app and get it running smoothly. If you
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have any other question, kindly let me
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know in the comment section. Otherwise,
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if this video helped you, please hit the
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like button and subscribe to this
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channel to support me. Thanks for
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watching and let's meet in the next
