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In this video, I'm going to show you how
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you can troubleshoot your OKX app. So,
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if your app is not working or your app
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keeps on crashing, then let me show you
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how you can solve that problem for once
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and for all. If you find this video
0:12
helpful, please like it and also
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subscribe to my channel. Now, there are
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various steps you can take to
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troubleshoot your app. In the first
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method, you need to access the app
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information page. For this, just go to
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settings and from settings, look for the
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option called apps. Now from apps here
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you can see I have it here. Now look for
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this option called manage apps.
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Depending on your smartphone, this is an
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Android smartphone. The process should
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be more or less the same. From the list,
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look for your app. And as you can see,
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my app is here. So if I tap on it now, I
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can access the app information page
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easily. However, if this process is
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quite long and you can't get to this
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page, let me show you a shortcut method
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that you can use. Now in the shortcut
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method just go to your app and then
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instead of tapping on it just long press
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on it and then you'll see app info. So
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if you go ahead and tap on app info this
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will take you again to the same page.
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From here you want to clear the app data
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and you can easily do so from here. So
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if I tap on storage you can see we have
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a lot of cache data. Now one of the
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reason why your app is malfunctioning is
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because it has accumulated a lot of
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cache data. And we not talk of cache
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data. We talking of small files that
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your app normally stores whenever you
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use it to enhance user experience. Now
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the problem is the accumulation of these
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files sometimes might cause your app to
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malfunction. So to clear them go ahead
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and tap on clear data down here. And if
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I proceed from here you can see you have
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this option called clear cache. I'll go
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ahead and tap on okay. And now our cache
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data has been cleared. Then go ahead and
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restart your smartphone. And at this
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point now everything should have been
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fixed. However, if your app is still not
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working, then you might want to go ahead
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and clear all data. For that, just head
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down here and then tap on clear all data
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and then okay. This will go ahead and
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even log you out and you'll have to log
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in a fresh for you to use the app and
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this should have solved your problem.
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However, if your problem still persist,
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then go ahead and look for this app
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through Google Play Store. So if I go to
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my play store and then search for the
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app, you can see the app is here. If you
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tap on it, you'll see we have an update
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here. So look for any update if it is
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available. Then proceed from here and
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then update your app to the latest
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version. Now once the update is done, go
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ahead and open your app and now your app
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should be up and running without any
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problem. So by following any of these
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steps, you should be able to
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troubleshoot your app and then get it
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working. If you have any other question,
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kindly let me know in the comment
2:42
section. Otherwise, if you enjoyed this
2:43
video, please like and subscribe to this
2:45
channel. Thanks for watching and let's
2:47
meet in the next video.
