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In this tutorial, I'm going to show you
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how you can troubleshoot your Alip Pay
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app. If you find this video helpful,
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I'll kindly request that you support me
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by liking the video and also by
0:09
subscribing to my channel. Now, if
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you're experiencing any problem with
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your app, maybe your app keeps on
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crashing or it can't open, then you need
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to go ahead and fix errors related to
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your app and it will start working well.
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There are various methods you can use or
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steps you can follow to be able to fix
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your Alip Pay app and get it up and
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running. So for this let me show you the
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first method. For the first method we're
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going to access the Alip pay app
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information page and from there we shall
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be able to do our first troubleshooting.
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To access the Alip pay app information
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and from settings look for the option
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called apps. Now for the sake of this
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tutorial I'm using a Redmi smartphone.
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However, this process should be more or
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less the same on your Android
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smartphone. From this look for the
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option called manage apps. On some
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smartphones, it might be written all
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apps or more apps. Go ahead and tap on
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it. And this will go ahead and list all
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the apps that you have on your
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smartphone. From this list, go ahead and
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look for your app. And you can see my
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Alip Pay app is here. So, tap on it to
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open. And here we are on the app
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information page. Now, if getting to
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this page is quite tedious for you, let
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me show you how you can get here using a
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shortcut method. For that, just go back
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and look for your app. And this time
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around instead of tapping on the app
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just go ahead and long press on it. And
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then you'll see this option down here
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called app info. If you go ahead and tap
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on it, it will again take you to the
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same app info page. From this scroll
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down and you would like to go ahead and
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clear the cache data. So if we go ahead
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and tap on storage here, you can still
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have quite a lot of cache data. Now one
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of the reason why your app is
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malfunctioning is because of the
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accumulation of cache data. When you
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talk of cache data, we are talking of
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small files that are normally stored on
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your app whenever you interact with it
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to enhance user experience. However, the
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problem is accumulation of these files
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might cause your app to malfunction. So
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all you need to do is to go ahead and
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clear them. So to clear them, just tap
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on clear data here. And once you tap on
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it, you shall have this option called
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clear cache and tap on okay. And here we
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go. The cache data has been cleared.
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From here, restart your smartphone and
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then go ahead and open your app and it
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should now start working well. However,
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if this didn't solve your problem, then
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you might want to go ahead and clear all
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the data by typing on clear all data and
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then okay. And then you'll have to log
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in a fresh to see if the app works well.
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Now, if that didn't solve your problem,
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then head to the third and the last
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method to fix this problem. And for
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this, you need to access the app through
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either Google Play Store if you are on
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Android or App Store if you are on
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iPhone. Now because I'm on Android, I'll
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go ahead and look for Play Store and
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here is Play Store and then I'll search
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for Alip Pay. Now here's my Alip Pay.
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I'll go ahead and tap on it. Now look
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for any update. If it is available, it
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will be written here. Instead of open,
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it will be written update. Now if you
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find it is written update, it means you
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are using an outdated version of Alipe
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and that's one of the reason why you are
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facing challenges with the app. So go
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ahead and tap on update and then this
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will update your app to the latest
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version and then you'll get an option to
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open. Now at this point any bugs or any
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issues related to your app will have
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been fixed and now your app should be up
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and running without any other problem.
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So let me know if any of these methods
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solved your problem and if you have any
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other question kindly let me know in the
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comment section. Thanks for watching and
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let's meet in the next video.
