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In this video, I'm going to show you how
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you can troubleshoot your branch app.
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So, if you're experiencing any problem
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with your branch app, maybe the app
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can't open or it keeps on crashing, then
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let me show you how you can fix these
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problems once and for all. My name is
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Isaac and if you find this video
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helpful, I'll kindly request that you
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support me by liking the video and also
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by subscribing to this channel. All
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right, let's get into it. Now the first
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thing you need to do is to go and look
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for the app information page in our
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first method of troubleshooting it. To
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get to the app information page you'll
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need to go to settings
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and then click on it and from here go
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ahead and look for the option called
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apps. So for this look for this option
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called manage apps. Depending on your
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smartphone it might be written more apps
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or all apps. It will depend on your
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phone. From the list go ahead and look
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for your app. And as you can see my
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branch app is here. You can as well
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search it under search apps here. So
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proceed and tap on your app. And you can
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see we are on the app information page.
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And it is here. We want to do our first
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troubleshooting. Now if you can't get to
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this page, let me show you a shortcut
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method to get here. For that just go
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back and then go and look for your app.
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And once you get your app, go ahead and
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long press on it. And you'll see this
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option called app info. If you tap on
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it, it will take you to the same page.
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From here scroll down and we are
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interested in clearing the app data and
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more so cache data. So if I come to
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storage here let me tap on it. You can
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see we have cache files here. Now one of
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the reason why your app is
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malfunctioning is because you have a lot
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of cache files. Now when you talk of
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cache data we are talking of small files
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that are normally stored on your app to
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enhance user experience. Now the problem
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is accumulation of these files might
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cause your app to malfunction. So to
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solve this problem, go ahead and clear
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these cache files. To clear them, just
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go ahead and look for this option down
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here called clear data. And under this,
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you can see you have two options, clear
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all data and clear cache. Select clear
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cache and then okay. And as you can see,
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cache data has been cleared. Once you do
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this, now go ahead and restart your
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smartphone and then try opening your app
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and everything should be okay. However,
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if this didn't solve your problem, then
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proceed and clear all data by typing on
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clear all data and then okay. And here
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you'll have to log in a fresh on your
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app and now it should be working well.
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However, if any of these two methods
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didn't work, then you might need to go
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ahead and access the app through either
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Google Play Store or App Store if you're
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on iPhone. So, for my case, I'm on
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Android and therefore I'll go ahead and
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look for the app through Google Play
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Store. So, I'll tap on Play Store and
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then search for the app. And you can see
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we have branch here. Once you find your
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app, go ahead and look for any update if
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it is available. Because one of the main
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reason why your app might be
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malfunctioning is because you have been
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using an outdated version of branch app
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that might contain bugs and you need to
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update your app to get the latest
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version and also fix any security issues
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or bugs. So let me know if any of these
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methods helped you. If you have any
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other question, kindly let me know in
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the comment section. Otherwise, thanks
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for watching and let's meet in the next
