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In this video, I'm going to show you how
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you can troubleshoot your Discord app.
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So, if you're experiencing problems with
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your app, maybe your app can't open or
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it keeps on crashing, then let me show
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you how you can solve that problem for
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once and for all. My name is Isaac and
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if you find this video helpful, I'll
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kindly request that you support me by
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liking the video and also by subscribing
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to my channel. Now, the first thing you
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need to do, there are quite a number of
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steps you can take to be able to solve
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any issue related to Discord app. In the
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first step, we need to access the app
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information page. For this, just go
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ahead and look for settings and then
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from settings, scroll down until you see
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this option called apps. From apps, tap
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on it and then you'll see this option
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called manage apps. Now, for this
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tutorial, I'm using a Redmi smartphone.
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However, this process should be more or
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less the same on any other Android
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smartphone. So, look for this option
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called manage apps. On some smartphones,
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it might be written all apps or more
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apps depending on your phone. Then go
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ahead and tap on it. And this will list
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all the apps that you have on your
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smartphone. From the list, go ahead and
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look for your app. And you can see this
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code is here. Alternatively, you can
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just search for your app using the
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search function on top here. So if I go
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ahead and tap on this code here, you can
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see I'm on the app information page. And
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here is where we're going to do our
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first troubleshooting. So if getting to
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this app information page is quite
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tedious for you, then let me show you a
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shortcut method that is quite simple and
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quick. For that, just go back and then
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look for your app. Once you get your
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app, go ahead and long press on it and
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you'll see we have this option called
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app info. If you tap on it, it will
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again take you to the same app
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information page. Now, at this point, we
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want to clear the app data. And you can
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see we have the option to clear data
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here. And most especially we want to
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clear the cache data. So, if I go to
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storage here, you can see we have quite
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a number of cache data and user data. So
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one of the reason why your app is
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malfunctioning is because of the
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accumulation of the cache data. When you
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talk of cache data, these are small
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files that your app normally stores to
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enhance user experience. The problem is
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the accumulation of these files might
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cause your app to malfunction. So to
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solve this problem, go ahead and tap on
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clear data which is down here and then
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choose from these two the option called
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clear cache and then okay. And as you
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can see the cache files or cache data
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has been cleared. From here go ahead and
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restart your smartphone and then go
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ahead and open your app and it should
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have fixed all the problems that you
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experiencing. However, if this didn't
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solve your problem then proceed and then
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clear all data by typing on clear all
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data here and then okay. And you'll have
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to go ahead and login a fresh for you to
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be able to use this code. However, if
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any of these two methods didn't solve
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your problem, then proceed to the third
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and the last method. And this is to look
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for your app either through Google Play
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Store if you are on Android and App
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Store if you are on iPhone. So, for my
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case, I'm on Android and therefore I'll
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go to Google Play Store here and then
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search for Discord. Once you find your
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app, go ahead and look for any option
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called update. So, one of the reason why
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your app might be malfunctioning is
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because you have been using an outdated
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version of this code app. For this, you
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need to go ahead and update it to the
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latest version. As you can see, mine is
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already up to date. That's why it is
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written here open. And then update it to
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the latest version. And now from here,
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you'll be able to start using your app
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without any problem. If you have any
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other question, kindly let me know in
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the comment section. Otherwise, thanks
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for watching and let's meet in the next
