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In this tutorial, I'm going to show you
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how you can troubleshoot my Safari com
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app. So, if you can't access your app,
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maybe your app keeps on crashing or it
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can't open, then let me show you how you
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can troubleshoot and fix all errors that
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you are experiencing. My name is Isaac
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and if you find this video helpful, I'll
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kindly request that you support me by
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liking the video and also by subscribing
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to my channel. Now there are quite a
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number of steps that we can take and in
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the first method we're going to access
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the app information page for us to be
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able to fix any issue related to this
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app. For this I'll go ahead and then
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look for settings and then tap on it.
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From settings scroll down until you see
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this option called apps. Now for this
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tutorial I'm using an Android smartphone
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that is a Redmi smartphone. However,
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this process should be more or less the
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same on any other Android smartphone.
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From here, look for this option called
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manage apps. On some smartphones, it
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might return all apps or more apps. Go
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ahead and tap on it. This will list all
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the apps you have on your smartphone. Go
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ahead and look for your app by scrolling
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down. Alternatively, you can search for
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your app here. And now we are on the app
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information page. Now, this is where
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we're going to do our troubleshooting.
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But if getting to this page is hard, let
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me show you a shortcut method to get to
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the app info page. For that, just go
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back and look for your app and then long
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press on it and you'll see app info
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here. If you go ahead and tap on it, it
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will again take you to the same page
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here. So, we want to go ahead and clear
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data for this app and most especially
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the cache data. So, if I go to storage
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here, you can see we have a lot of cache
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data for this app. And when you talk of
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cache data, we are talking of small
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files that your app normally stores
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whenever you interact or you use it. So
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these files are normally stored to
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enhance your user experience. However,
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the problem is accumulation of these
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files might cause your app malfunction.
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So to clear these cache data, go ahead
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and tap on clear data down here.
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And then choose this option called clear
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cache and okay. And look at that, your
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cache data has been cleared. Now go
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ahead and restart your smartphone and
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then open your app. And at this point,
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it should have fixed your problem.
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However, if the problem still persist,
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then you might want to go ahead and tap
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on clear all data and then wipe all the
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data by typing on okay. And now that
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should have solved your problem if you
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do that. However, if that didn't solve
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your problem, then you might want to go
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ahead and access your app either through
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Google Play Store if you are on Android
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or App Store if you are on iPhone. So,
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I'm on Android and therefore I'll go
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ahead and look for the app through
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Google Play Store. And here is Play
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Store. So, I'll go ahead and tap and
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then search for my app. And here is my
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Safarcom app. So search for your app and
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once you get it, look for any update if
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it is available. Now one of the reason
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why your app is malfunctioning is
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because you have been using an outdated
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version of my Safar app. So go ahead and
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tap on update. And once you update it,
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you'll now see this option open. Meaning
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you have now the latest version of my
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Safar app. By updating this app, you'll
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be able to fix errors. You'll also be
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able to fix bugs and also get the latest
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features that come with this app. Once
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you're done, now you can go ahead and
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open your app by tapping on it. So, by
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using any of the three methods, you
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should be able to get your app running
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without any other problem. If you have
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any other question, kindly let me know
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in the comment section. Otherwise,
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thanks for watching and let's meet in
