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If you're trying to open your Leonardoi
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app and it can't open or it keeps on
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crashing, then let me show you how you
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can troubleshoot it and fix these
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errors. If you find this video helpful,
0:10
I'll kindly request that you support me
0:12
by liking the video and also by
0:14
subscribing to my channel. Now, there
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are quite a number of steps you can take
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to troubleshoot your app. First, we need
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to go ahead and access the app
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information page. To do this, it is
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quite simple. Just head over to settings
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and then from settings scroll down until
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you see this option called apps. Go
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ahead and tap on it. And from here
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you'll see this option called manage
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apps. For this tutorial I'm using a
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Redmi smartphone. However, this process
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should be more or less the same on any
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other Android smartphone. If you go
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ahead and tap on it, it will go ahead
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and list all the apps that you have on
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your smartphone. From the list, scroll
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until you find Leonardo AI. And as you
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can see, mine is here. Alternatively,
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you can also search for your app here
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and you should be able to find it. Once
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you get here, go ahead and tap on your
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app. And you can see now we are on the
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app information page. Now, if getting to
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this app information page is quite
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tedious for you, let me show you a
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shortcut method that you can use. For
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that, you go to your app and from your
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app, long press on it and then you'll
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see app info here. Go ahead and tap on
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it. And we're interested in clearing the
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app data and especially cache data. So
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if I go to storage here, you can see we
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have a lot of cache data. To clear cache
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data, go ahead and tap on clear data.
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Now when you talk of cash data, we
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talking of small files that are normally
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stored on your app whenever you use it
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to enhance user experience. The problem
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is when these files accumulate, they
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might cause your app to malfunction. So
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to clear them, go ahead and tap on clear
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cache and then okay, and you'll be done.
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From here, restart your smartphone and
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then try opening your app and it should
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now start working well. However, if this
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didn't solve your problem, then go ahead
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and clear all the app data by typing on
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clear all data here and okay. And then
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that should have solved your problem.
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However, if this second method didn't
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work, then proceed to the third method.
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Now, in the third method, you need to
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access the app through either Google
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Play Store if you are on Android or App
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Store if you're on iPhone. For my case,
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I'm on Android. And therefore, go ahead
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and look for the app through Google Play
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Store. And from Google Play Store, I
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search for Leonardo AI. And here it is.
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From here, look for any option called
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update. And if you find you have an
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option to update, it means you have been
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using an outdated version of your app,
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which means it might contain bugs that
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needs to be fixed to fix them. Go ahead
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and tap on update. And then you'll be
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able to update to the latest version.
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For my case, I can't update because I
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already have an upto-ate version of
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Leonardo AI. Once the update is done,
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now you'll see this option called open.
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Go ahead and click on it or tap on it.
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And now from here you should be able to
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get the latest version of Leonardo AI
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without any issue. And now it should be
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working just fine. So by following these
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steps you'll be able to troubleshoot or
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fix any errors associated with your app.
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If you have any other question kindly
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let me know in the comment section.
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Otherwise thanks for watching and let's
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meet in the next video.
