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In this tutorial, I'm going to show you
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how you can troubleshoot your Chrome
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remote desktop app. So, if you're
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experiencing errors with your app, maybe
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your app can't connect to your computer
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or your app keeps on crashing whenever
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you try to open it. Let me show you how
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you can fix this and get your app
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running without any problem. If you find
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this video helpful, I'll kindly request
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that you support me by liking the video
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and also by subscribing to this channel.
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My name is Isaac and let's get into it.
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Now, the first thing you need to do,
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there are quite a number of steps you
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can take to be able to troubleshoot and
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fix errors on your Chrome remote desktop
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app. The first thing you need to do is
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to access the app information page. And
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you can simply do this through settings.
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So, if I go to settings and then scroll
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down until you see this option called
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you'll see this option called manage
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apps. Now, for this tutorial, I'm using
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a Redmi smartphone. However, this
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process should be more or less the same
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on any other Android smartphone. So, if
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I go to manage apps, you can see this
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will go ahead and list all the apps that
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I have on my smartphone. From this,
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scroll down until you find your app. And
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as you can see, my app is here. So, if I
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go ahead and tap on it, you can see now
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I'm on the app information page. So, it
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is from here that you want to do the
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first troubleshooting. So, if getting to
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this page is quite complex for you, then
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let me show you a shortcut method to get
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here. For this, just go back and then go
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to your app. And this time around,
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instead of tapping on your app, just go
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ahead and long press on it. And you'll
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see this option called app info. If you
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tap on it, it will still take you to the
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same app information page. From here, we
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want to go ahead and clear the app data
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and especially cache data. So, if I go
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and tap on storage here, you can see we
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have quite a number of cache data. Now,
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when you talk of cache data, we are
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talking of small files that are normally
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stored on your app whenever you use it.
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And these are stored to enhance user
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experience. Now the problem is
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accumulation of these files might cause
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your app to malfunction. To solve this
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problem, you need to go ahead and clear
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this crash files. To do so, just head
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down here and then look for this option
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called clear data. If you tap on it,
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select this option called clear cache
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and then okay. At this point, go ahead
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and start your smartphone and then go
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ahead and open the app and it should now
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start working. However, if this didn't
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solve your problem, then you might want
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to go ahead and tap on clear all data.
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So, if you clear all the data by tapping
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on okay, it will wipe out all the
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credentials that you logged in with, and
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you'll have to log in a fresh and see if
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your app works. But should that not
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solve your problem, then head to the
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third and the last method, and that is
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look for the app through Google Play
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Store if you're on Android and App Store
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if you're on iPhone, and look for any
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update if it is available. So, for that,
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I'll go ahead and look for Play Store.
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And here's my play store.
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And then look for Chrome remote desktop
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app. And you can see mine is here. From
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here, look for any update. If it is
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available, then go ahead and update it.
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One of the problem why your app is
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malfunctioning is because you're using
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an outdated version of your app and you
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need to update it to the latest version
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to be able to fix bugs, security issues,
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and also get the latest features that
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come with Chrome remote desktop app. By
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using any of these methods, you should
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be able to fix any issue or any error
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related to your app and have the app
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running smoothly. If you have any other
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question, kindly let me know in the
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comment section. Otherwise, thanks for
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watching and let's meet in the next
