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In this tutorial, I'm going to show you
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how you can troubleshoot your Zoom
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mobile app. So, if you're finding
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challenges with your app, maybe your app
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is not opening or it keeps on crashing,
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then let me show you how you can clear
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all these errors and get your app
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running smoothly. If you find this video
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helpful, I'll kindly request that you
0:18
support me by liking the video and also
0:20
by subscribing to my channel. My name is
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Isaac and let's get into it. Now, there
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are quite a number of methods you can
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use to be able to troubleshoot your app.
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Now in the first method we shall need to
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access the app information page and we
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shall be able to troubleshoot from
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there. To access the app information
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page, it is quite simple. Just go to
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settings and from settings scroll down
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until you see this option called apps.
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Now if you tap on apps, you'll find this
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option called manage apps. For this
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tutorial, I'm using a Redmi smartphone.
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However, this process should be more or
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less the same on any other Android
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smartphone. So from here, tap on manage
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apps. It might be more apps or all apps
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on your smartphone. Go ahead and just
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tap on it. And then this will go ahead
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and list all the apps that you have on
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your smartphone. From the list, scroll
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down until you find Zoom. Alternatively,
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you can find Zoom by just searching it
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here. So, if you search here, you can
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see your Zoom app is here. And now, as
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you can see, we have access the app
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information page. And this is where we
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shall do our troubleshooting. However,
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if you're finding a challenge to get to
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this page, let me show you a shortcut
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method that you can use to get to this
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page. For that, just go back and then
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look for your app. And here it is. But
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this time around, instead of tapping on
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it, just go ahead and long press on it.
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Now, you can see here we have this
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option called app info. So, if you tap
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on app info, it will again open the same
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page called app info. From this we want
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to go ahead and clear the app data. And
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to do so we shall go to storage. And if
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I open storage you can see we have a lot
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of cache data and user data. Now one of
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the reason why your app is
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malfunctioning is because of the
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accumulation of cache data. Now when you
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talk of cache data we are talking of
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small files that your app normally
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stores or keeps to enhance user
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experience. Now the problem is
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accumulation of these files might cause
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your app to malfunction in most cases.
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So all you need to do is to go ahead and
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clear this cache data. To clear cache
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data just head down here and then you'll
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see clear data and tap on clear cash
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here and okay. From here you can see the
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cache data has been removed from your
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app. Now restart your smartphone and
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then try opening your app and it should
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be working fine from this point.
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However, if this didn't solve your
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problem, then let me show you another
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way you can do it. However, if this
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didn't solve your problem, then take the
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next step. And for the next step, we
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need to clear all data that is the user
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data. And we can do this by tapping on
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clear all data here. So, if you tap on
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this, you can go ahead and clear all
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data and this will go ahead and erase
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the app data. So, here you'll have to
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log in a fresh to be able to use your
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app. However, if this didn't solve your
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problem, then proceed to the third and
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the last method to be able to solve all
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your app problem. For this, you need to
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go ahead and look for your app through
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Google Play Store if you are on Android
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and App Store if you are on iPhone. For
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my case, I'm on Android and therefore
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I'll go ahead and look for my app
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through Google Play Store and search for
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it. Now, you can see it is here. Once
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you find it, go ahead and look for any
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update if it is available. One of the
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reason why your app might be
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malfunctioning is because you have been
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using an outdated version of Zoom app
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and this might be containing bugs as
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well as security issues. So to fix this,
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all you need to do is to go ahead and
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tap on update if you have it here. And
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then this will go ahead and update your
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app to the latest version and install it
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on your smartphone. Now you'll have the
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latest version of Zoom app. From here
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you can now open it and start using the
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latest version of Zoom app that comes
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with the latest features. So by using
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any of these three methods you should be
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able now to have your app running
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smoothly without any issue. If you have
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any other question kindly let me know in
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the comment section. Otherwise thanks
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for watching and let's meet in the next
