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In this video, I'm going to show you how
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you can troubleshoot your Google Earth
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Studio app. So, if you can't access your
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app, maybe your app can't open or it
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keeps on crashing, then let me show you
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how you can fix these problems for once
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and for all and get your app running
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without any problem. My name is Isaac
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and this is a minute with AI. Now, there
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are quite a number of steps you can take
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to be able to troubleshoot Google ad.
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Now in the first method we are going to
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access the app information page and from
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there we shall do our first
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troubleshooting. To do that go first to
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settings and from settings tap on it and
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then from here head down to this option
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called apps. Now from apps you'll see
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this option called manage apps. For this
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tutorial I'm using a Redmi smartphone.
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However, this process should be more or
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less the same on any other Android
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smartphone. So if you tap on manage
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apps, this will go ahead and list all
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the apps that you have from the list.
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Scroll down until you find the app you
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are looking for. For my case, I'm
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looking for Google Earth and here it is.
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Alternatively, you can just search for
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your app using the search function here.
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If you search for Google Earth, you
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should be able to find it. Tap on it and
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you can see we are on the app
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information page. Now, if it is too
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complex for you to get to this app
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information page or you can't find this
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page, let me show you a shortcut method
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you can use. For that, just go back and
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then go ahead and look for your app.
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Once you find your app, go ahead and
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long press on it. And you'll see up here
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we have this option called app info. If
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you tap on it, it will again take you to
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app information page. From here, we want
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to go ahead and clear the app cache data
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using this clear data option. So if I go
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ahead and tap on storage, you can see we
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have a lot of cache data that is
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available on our app. Now one of the
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reason why your app might be
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malfunctioning is because it has
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accumulated a lot of cache files. When
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you talk of cache files, these are small
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files that your app normally stores to
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enhance user experience. The problem is
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the more these files accumulate, they
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might cause your app to malfunction. To
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solve this, go ahead and tap on clear
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data from the bottom here. And then
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choose the second option, clear cache.
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Then okay. And you can see cash data has
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been cleared. From here, restart your
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smartphone and then try open your app
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and it should have fixed any issue that
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was on your app. However, if this didn't
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solve your problem, then proceed to the
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second method. And for the second
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method, you'll have again to come to
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this page. And then for this case, go
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ahead and then tap on clear data again.
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And this time around, select clear all
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data. And this will go ahead and wipe
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out all the data on your app. And you'll
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have to login a fresh for you to start
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using it. However, if this didn't still
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work, then proceed to the third and the
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last method, which is accessing the app
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through Google Play Store. So, I'll go
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ahead and look for my Google Play Store.
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So, my Play Store is here and this is my
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Google Ads app. Search for yours and you
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should find it. Once you find it, check
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for any update if it is available. One
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of the reason why your app is
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malfunctioning is because you've been
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using an outdated version of Google app.
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Go ahead and update it to the latest
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version to start using it. And now at
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this point, if you go ahead and tap on
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open, now your app should open and start
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working without any problem. So that's
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how you can fix any problem on your
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Google Earth app. If you have any other
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question, kindly let me know in the
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comment section. Otherwise, thanks for
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watching and let's meet in the next
