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In this video, I'm going to show you how
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you can troubleshoot your Firefox
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browser app. Now, if you have been
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trying to open Firefox browser, but it
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can't open or if it opens, it keeps on
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crashing and closing, then let me show
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you how you can fix this for once and
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for all. If you find this video helpful,
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I'll kindly request that you support me
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by liking the video and also by
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subscribing to my channel. All right,
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let's get into it. Now, there are quite
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a number of steps you can take for you
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to be able to fix this. In the first
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method, we shall need to go ahead and
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access the browser information page. To
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do so, just go to settings and from
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settings, scroll down until you find
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this option called apps. Now, for this
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tutorial, I'm using a Redmi smartphone.
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However, this process should be more or
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less the same. On any other Android
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smartphone, under apps, look for manage
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apps on your smartphone. It might be
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written all apps or more apps. Then,
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from here, scroll down until you find
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Firefox browser. And as you can see, my
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Firefox browser is here. Alternatively,
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you can just search for your app using
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the search function on top here. Once
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you find it, open it and you'll see you
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will land on the app information page.
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At this point, we can now begin our
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troubleshooting. However, if getting to
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this page is quite complex, let me show
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you a shortcut method you can use to get
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to the Firefox app information page. For
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that, just go back and look for your
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browser. And here it is. Then go ahead
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and long press on it and you'll see we
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have quite a number of options here
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among them share app info and uninstall.
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Go ahead and tap on app info and it will
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take you to the same page. At this point
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we want to go ahead and clear the app
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data. Now if I go ahead and tap on
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storage you can see we have a lot of
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data that this app has stored and most
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especially I'm interested in cache data.
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So the first data you need to clear is
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cache. When you talk of cash, we are
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talking of small files that your app
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normally stores whenever you use it.
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These files are normally stored to
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enhance your user experience. The
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problem is the more these files
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accumulate, they might cause your app to
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malfunction. To solve this, go ahead and
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tap on clear here and then choose clear
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cache and then okay. And you can see the
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cache data has been cleared. Once this
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is done, now go ahead and restart your
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smartphone and then try opening it a
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fresh. Now if this didn't solve your
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problem then go ahead and clear all data
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by typing on clear all data here on
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okay. But still if your problem hasn't
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gone away then proceed to the third and
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the last method and that is accessing
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the app through Google Play Store or App
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Store if you are on iPhone. For my case
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I'm on Android and therefore I'll go
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ahead and look for the app through
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Google Play Store. So for that I'll go
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ahead and open Play Store here. Then
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look for Firefox browser. At this point
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go ahead and look for any update if it
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is available. One of the reason why your
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app is malfunctioning is because you
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have been using an outdated version of
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Firefox app. Go ahead and tap on update
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to update it to the latest version that
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is available. Once you do that, now you
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will be able to open and start using the
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latest version of Firefox browser. So
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that's how you troubleshoot or fix any
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error associated with your Firefox
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browser. If you have any other question,
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kindly let me know in the comment
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section. Otherwise, thanks for watching
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and let's meet in the next video.
