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In this video, I'm going to show you how
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you can troubleshoot your Kadu app. So,
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if you have been facing any challenge
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with your Kadu payment app, then let me
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show you how we can solve this problem
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for once and for all. Maybe the app is
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not opening or it keeps on crashing or
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it can just respond. There are quite a
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number of steps you can take to solve
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this problem. If you find this video
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helpful, I'll kindly request that you
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support me by liking the video and also
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by subscribing to my channel. Now the
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first thing you need to do is to access
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the app information page in the first
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method to solve any issue with your Kadu
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app. To access the app information page
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just go ahead and look for settings
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option and from settings scroll down
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until you see this option called apps.
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If you tap on apps look for this option
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called manage apps and tap on it. And
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now depending on your Android version
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and your smartphone it might differ but
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this process should be more or less the
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same on any other Android smartphone.
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Look for the app called Kadu and here it
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is. If you can't find it, you can use
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the search function app here. And if you
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go ahead and tap on it now, you can see
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we are on the Kadu app info page.
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However, if getting here is quite
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tedious for you, then let me show you a
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shortcut method to get to the app
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information page because this is where
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we shall do our first troubleshooting.
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For that, just go back and then look for
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your app. And once you find your app, go
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ahead and long press on it and you
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should be able to see app info up here.
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Tap on it and this will take you to the
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same app information page. From here,
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you want to go ahead and clear the app
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data and more especially cache data. So
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if I go ahead and tap on storage, you
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can see we have a lot of cache data
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here. And one of the reason why your app
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is malfunctioning is because of this
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cache data. When you talk of cache data,
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we talking of small files that are
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normally stored on your app to enhance
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user experience. However, the more these
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files accumulate, sometimes they might
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cause your app to malfunction. So, go
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ahead and tap on clear all data and then
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tap on this second option, clear a
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cache, and then okay. And this will go
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ahead and wipe all the cache data on
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Kadu app. From here, restart your
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smartphone and see if the problem has
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gone away. If this didn't solve your
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problem, then you might want to go ahead
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and come again to this page and then tap
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on this option called clear all data and
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then okay and that should have solved
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your problem. However, if you are still
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facing any issue then you might want to
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go ahead and look for the app through
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Google Play Store. Now for that go ahead
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and look for your app through Google
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Play Store. So I'll go ahead and tap on
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Google Play Store and then search for my
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app and you can see my card transfer and
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payment app is here. From here, look for
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any update if it is available. One of
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the reason why your app might be
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malfunctioning is because you've been
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using an app that contains bugs or it
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doesn't have the latest features that
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support its functionality on your
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smartphone. Go ahead and tap on update.
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And this will go ahead and download the
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latest version of Kadu app on your
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phone. Once that is done, now you can
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proceed and open your app and start
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using a newly and fresh updated app. So
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that's how you can solve any issue
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related to CU app. If you have any other
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question, kindly let me know in the
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comment section. Otherwise, thanks for
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watching and let's meet in the next
