0:00
In this video, I'm going to show you how
0:02
you can troubleshoot your video maker
0:04
app. So, if you're facing any challenge
0:06
with your video maker app, then the best
0:08
thing to do is to go ahead and fix it.
0:10
So, if your app can't open or your video
0:12
maker app it keeps on crashing whenever
0:15
you try to open it, then let me show you
0:17
how you can fix this problem for once
0:19
and for all. My name is Isaac and this
0:21
is a minute with AI. If you find this
0:24
video helpful, I'll kindly request that
0:25
you support me by liking the video and
0:27
also by subscribing to my channel. Now,
0:30
there are quite a number of steps you
0:31
can take to be able to troubleshoot any
0:33
problem that are associated with your
0:35
video maker app. In the first method, we
0:38
are going to go ahead and access the app
0:39
information page for us to be able to
0:41
troubleshoot from there. To do this,
0:47
and then from settings, scroll down
0:49
until you see this option called apps.
0:52
Under this you'll see we have quite a
0:54
number of settings for the apps and we
0:56
are looking for this option called
0:58
manage apps. Now for the sake of this
0:59
tutorial I'm using a Redmi smartphone.
1:01
However, this process should be more or
1:03
less the same on any other Android
1:05
smartphone. Under this check on this
1:08
option called manage apps on your
1:09
smartphone. It might be different maybe
1:12
more apps or all apps. Go ahead and tap
1:14
on it. And this will go ahead and list
1:15
all the apps that you have on your
1:17
smartphone. From the list, scroll down
1:19
until you find your app. And mine is
1:22
here. If you can find it, go ahead and
1:24
just use this option called search apps.
1:27
And you should be able to locate your
1:28
app. Once you find it, go ahead and tap
1:30
on it. And you'll be on the app
1:32
information page. Now, if getting to
1:34
this page is quite tedious, let me show
1:35
you a shortcut method you can use for
1:38
that. Just go back and look for your
1:39
app. And once you identify your app,
1:42
just go ahead and long press on it. And
1:44
you'll see we have an option called app
1:46
info. If you tap on it, it will again
1:48
take you to the same page. Now, one of
1:50
the reason why your app might be
1:52
malfunctioning is because of
1:53
accumulation of cache data. So to
1:56
eliminate that, we need to go ahead and
1:57
clear the app data and especially cash
2:00
data. So if I tap on storage here, you
2:02
can see the breakdown of various data on
2:05
our app. But most importantly, I'm
2:08
interested in this cache data. When you
2:10
talk of cache data, we are talking of
2:12
small files that your app normally
2:13
stores whenever you use it. Now these
2:16
files are normally stored to enhance
2:17
user experience. But the problem is the
2:20
more they accumulate they might cause
2:21
the app to malfunction. To solve this
2:24
you need to go ahead and clear all the
2:26
cache data by typing on clear data down
2:28
here and then choose the second option
2:30
called clear cache and then just tap on
2:33
okay and this will go ahead and wipe out
2:35
all the cache data. At this point
2:37
restart your smartphone and then open
2:39
video maker app and it should have
2:41
solved your problem. However, should
2:43
this not solve your problem, then you
2:44
might want to go ahead and proceed and
2:47
clear all data on the same page by
2:49
typing on okay. And at this point, it
2:51
will clear all the data, including user
2:53
data. And then you'll have to go ahead
2:56
and log in a fresh for you to be able to
2:58
start using it again. At this point,
3:01
everything should be okay. However,
3:03
should you still encounter any other
3:04
problem, then you might want to go ahead
3:06
and access or search for the app through
3:08
Google Play Store or App Store if you're
3:10
on iPhone. For my case, I'm on Android
3:12
and therefore I'll go ahead and search
3:14
for the app through Google Play Store
3:16
and here is my app. At this point, look
3:19
for any update if it is available. One
3:21
of the reason why your app might be
3:22
malfunctioning is because you have been
3:24
using an outdated version of video maker
3:27
app. Go ahead and update it to the
3:29
latest version and then tap on open to
3:31
start using the latest version of your
3:34
app. By updating your app, you'll have
3:36
fixed all the security issues, bugs, as
3:39
well as you'll get the latest features
3:41
that come with this app. So, if you have
3:43
another question, kindly let me know in
3:45
the comment section. Otherwise, thanks
3:46
for watching and let's meet in the next
