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In this video, I'm going to show you how
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you can troubleshoot your Boom Play app.
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So, if you're having issues with your
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Boom Play app and maybe you can't play
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the music or the app keeps on stopping
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or crashing, then let me show you how
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you can fix all these problems. If you
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find this video helpful, I kindly
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request that you support me by liking
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the video and also by subscribing to my
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channel. Now, there are quite a number
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of steps you can take to be able to
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troubleshoot your Boom Play app. Now the
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first thing you need to do is to go
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ahead and access the app information
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page through settings. So if I go to
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settings and click on it scroll down
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until you see this option called apps
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and under apps you can see we have this
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option called manage apps. Now for this
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tutorial I'm using a Redmi smartphone.
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However, this process should be more or
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less the same on any other Android
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smartphone. So look for this option
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called manage apps on your phone. It
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might be written more apps or all apps
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and then tap on it. Now this will list
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all the apps you have on your
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smartphone. Scroll until you see your
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Boom Play app. And as you can see my
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Boom Play app is here. I'll tap on it.
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And as you can see we are on the app
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information page. This is where we're
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going to do the first troubleshooting.
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Now if you can't get to this page, let
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me show you a shortcut method to get
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here. For that just go back and then
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look for your app. Once you get your
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app, go ahead and long press on it and
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you'll see this option called app info.
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If you go ahead and tap on it, you will
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again get to the same app information
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page. From here, we want to go ahead and
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clear the app data. And if I go to
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storage here, you can see we have a lot
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of app data that is available on this
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app. So especially I want to clear cache
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data. When you talk of cache data, we
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talking of small files that are normally
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stored on your app whenever you use it.
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Now these files are normally stored on
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your app to enhance user experience. The
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problem is accumulation of these files
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might cause your app to malfunction. So
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we need to go ahead and clear the cache
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data. And to do that just go down here
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and choose this option called clear
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data. And under this choose clear cache
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and then okay. And as you can see our
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cache files have been cleared. From here
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restart your smartphone and then go
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ahead and open the app. Now at this
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point your app should be running well.
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However, if this didn't solve your
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problem then proceed and clear all your
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app data by typing on clear all data and
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then okay. So from here you'll have to
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login a fresh and start using your app.
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So at this point now everything should
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be okay. But if this didn't solve your
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problem then proceed to the third and
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the last method. And this is accessing
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your app through Google Play Store if
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you're on Android and App Store if
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you're on iPhone. So for my case I'm on
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Android and therefore I'll go ahead and
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look for this app through Google Play
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Store. So I'll go ahead and tap on Play
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Store and from here search for Boom Play
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Music app and then look for any update.
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So one of the reason why your app might
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be malfunctioning is because you've been
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using an outdated version of Bombplay
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app. Update your app to the latest
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version and then open it. At this point,
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it should have fixed all the bugs and
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any security issue or any problem that
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was associated with your older version
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of Boom Play app. So, by using any of
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these three methods, you should be able
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to get your app running without any
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problem. If you have any other question,
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kindly let me know in the comment
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section. Otherwise, thanks for watching
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and let's meet in the next video.
