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In this video, I'm going to show you how
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you can troubleshoot your WhatsApp
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business app. So, if you're experiencing
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any problem with your WhatsApp business
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app, maybe the app can't function or it
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can't open or it keeps on crashing, then
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let me show you how you can fix those
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errors, then get your app running
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smoothly. My name is Isaac and if you
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find this video helpful, I'll kindly
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request that you support me by liking
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the video and also by subscribing to my
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channel. Now there are quite a number of
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steps you can take and in the first
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method to solve this issue you need to
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access the WhatsApp business app
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information page. To do so you can
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simply go to settings
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and from settings scroll down until you
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see this option called apps. Go ahead
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and tap on it. Now you'll see this
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option called manage apps. Now for this
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tutorial I'm using a Redmi smartphone.
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However, this process should be more or
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less the same on any other Android
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smartphone. From this list, you'll see
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this option called manage apps or on
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some smartphone it might be written more
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apps or all apps. Go ahead and tap on it
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and then this will go ahead and list all
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the apps you have on your smartphone.
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From this list, scroll down until you
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see your app. Alternatively, you can
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search for your app here. And as you can
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see, my WhatsApp business app is here.
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I'll go ahead and tap on it. Now, you
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can see I'm on the app information page
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and this is where we shall do our
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troubleshooting. However, if getting to
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this app information page is quite hard
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for you or complex, then let me show you
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a shortcut method. For that, just go
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back to your app and then instead of
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tapping on it, just long press on it and
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you'll see we have this option called
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app info. If you tap on it, it will take
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you again to the same page. Now, from
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here, we want to go ahead and first
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clear the app cache data. When we clear
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here and if I go to storage here, you
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can see we have quite a number of cache
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data. When you talk of cache data, we
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are talking of small files that your app
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normally stores whenever you use it to
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enhance user experience. However, the
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problem is accumulation of these files
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might sometimes cause your app to
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malfunction. To solve this, go ahead and
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tap on clear data down here and then
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choose the option called clear cache.
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And then okay. And as you can see, our
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cache data has been cleared. From here,
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go ahead and restart your smartphone.
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Then open your app and now it should be
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running smoothly. However, if this
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didn't solve your problem, then you
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might want to proceed and manage space.
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And here you'll need to go ahead and
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free any space. If there are a lot of
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files on your app that are accumulating
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or that are eating up the space, go
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ahead and clear the space on your app.
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Should this not solve your problem, then
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you might want to go ahead and look for
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the app through either Google Play Store
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if you're on Android smartphone or App
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Store if you are on iPhone. So for my
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case I'm on Android and therefore I'll
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go ahead and tap on app and I'll go
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ahead and look for WhatsApp business and
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from here we want to go ahead and look
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for any update. So one of the reason why
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your app might be malfunctioning is
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because you've been using an outdated
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version of WhatsApp business app. Now
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with the outdated version you are using
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an app that is not secure and also might
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contain bugs. So to solve this go ahead
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and tap on update and this will go ahead
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and download the latest version of
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WhatsApp business app and install it.
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Once it's done now you see this option
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called open. You'll now start using an
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up to date or the latest version of
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WhatsApp business app and it will come
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with the latest features. So by using
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any of these three methods you should be
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able to solve your problem and let me
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know which method solved your problem in
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the comment section below. If you have
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any other question please also let me
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know. Otherwise, thanks for watching and
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let's meet in the next video.
