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In this tutorial, I'm going to show you
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how you can troubleshoot a to app on
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your Android smartphone. So, if the app
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is not working or it keeps on crashing,
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then let me show you how you can fix
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that and get your app to run normally.
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Now, there are various ways you can
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achieve this. Now, in the first method,
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you need to access the app info page and
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there are two ways you can achieve this.
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Now, for the sake of this tutorial, I'm
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going to use Redmi Note 10. However,
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this process should be the same on any
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other Android smartphone. To access the
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app info page, go to settings and here's
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my settings. And then tap on it to
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open. From settings, scroll down until
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you find the option called apps. And
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here it is. And then tap on it. Then
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look for this option called manage
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apps or all apps. And then this will go
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ahead and open all the apps that you
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have on your smartphone. Now from this
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list, scroll down until you see your
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app. And as you can see, mine is here.
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Alternatively, you can search for your
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app from this search bar here. If I go
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ahead and tap on a tour app here, you
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can see we are on app info page. So,
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that's the longest process to get this.
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Now, let me show you the shortcut method
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to get to this page. Now, in the
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shortcut method, just head over to your
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app and you can see mine is here and
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then go ahead and long press on it. And
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then you'll see this option called app
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info. If you tap on it, you'll still end
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up on the same page. So instead of going
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around with the long method, you can use
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this shortcut. Now if I go ahead and tap
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storage, you can see we have a lot of
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cached data on our app. Now one of the
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reason why your app might be
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malfunctioning is because of
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accumulation of cached files. Now cash
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are small files that are normally stored
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on your app when you use it to enhance
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the performance or the usability of your
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app. However, too much of these files
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might cause your app to malfunction. So,
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what you need to do is to go ahead and
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clear this cache data. And to do it, go
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down here. And you can see we have clear
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data. If you tap on it, you can see we
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have the option to go ahead and clear
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cache. So, tap on this and then okay.
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And now you have cleared your cache
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data. From here, proceed and restart
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your smartphone. And at this point now,
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your app should be functioning normally.
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However, if this process didn't solve
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your problem, then you might want to go
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ahead and use the second method, which
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is to clear all data. Still, under this
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page, go ahead and tap on clear all
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data. And this will go ahead and wipe
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all your data, including all your files
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such as passwords and usernames and
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other customized settings that you have
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on this app. So, go ahead and tap on
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okay. And then from here you'll have to
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go ahead and log in a fresh with your
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credentials to be able to use your ATO
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app. At this point now almost everything
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should be okay and most of the problem
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should have been solved. However, in
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case this didn't solve your problem then
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we might need to go ahead and update our
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app to the latest version. So one of the
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reason why your app might be
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malfunctioning is because you're using
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an outdated data and to achieve this you
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need to go to Google Play Store. If you
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go to Play Store, go ahead and tap for a
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tour app. And here is our app. If you
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tap on it, you can see we have an
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update. So it means the reason why this
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app has been malfunctioning is because
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we are using an outdated app and
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therefore we can't have the functions or
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the features that can make this app to
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run. Now just proceed and update your
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app. And then this should be able to
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solve your problem. Once your app has
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been downloaded and installed, now
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you'll proceed and open your app because
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now you'll have the latest version of
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your ATO app on your smartphone. So by
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following any of these methods, your app
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should be now running as usual. So if
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you have any other question, kindly let
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me know in the comment section.
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Otherwise, if this video was helpful to
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you, kindly hit the like button and
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subscribe to this channel to support me.
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Thanks for watching and let's meet in
