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In this tutorial, I'm going to show you
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how you can troubleshoot MetaTrader 5
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trading app. So, if you're finding
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difficulties or you're having challenges
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with your MetaTrader app, maybe the app
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is not responding or it keeps on
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crashing or it can't even open at all,
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then let me show you how you can
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troubleshoot this problem. If you find
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this video helpful, I'll kindly request
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that you support me by liking this video
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and also by subscribing to this channel.
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So there are various ways or there are
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various methods you can use to
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troubleshoot this app and I'll walk you
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through these methods. Now in the first
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method we need to access the MetaTrader
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5 information page. There are two ways
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you can do it. First you need to go to
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settings and for the sake of this
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tutorial I'm going to use Redmi Note 5.
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However, this process should be the same
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on any other Android smartphone. So if
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you go to your settings, go ahead and
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look for the option called apps. And
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here we go. Tap on it to open. Now
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you'll see this option called manage
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apps. Some phones it is all apps. Just
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go ahead and tap on it. And then this
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will list all the apps that you have on
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your smartphone. Now you can proceed and
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search for your app here. Or you can
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scroll down this page and look for your
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app. So I'll go ahead and look for my
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MetaTrader 5 app. And here it is. I'll
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go ahead and tap on it to open. Now you
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see we have access to app info page.
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Now, if that process is quite long, let
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me show you a shortcut method to get to
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this app info page. Now, the shortcut
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method to get to that page is just to go
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ahead and long press on your app. You
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can see my app is here. If I go ahead
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and long press on it, now you can see we
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have this option called app info. So, go
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ahead and tap on it. And then this will
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take you to the same page as before.
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Now, from here, we need to go ahead and
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clear the app data. If I go ahead and
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tap on storage here, you can see we have
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quite a number of cached files here and
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also user data. So we need to go ahead
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and clear cache and cache are just small
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files that are normally stored on your
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app whenever you use it and these are
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stored so that they can enhance the
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usability or user experience of your
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app. However, the accumulation of these
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files might result to your app
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malfunctioning or failing. So what you
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need to do is to go ahead and clear
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cache files or cache data and you can
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easily do it by tapping on this clear
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data here. If I go ahead and tap on it
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now you see we have two options here
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clear all files and clear cache. So we
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shall proceed and tap on clear cache. If
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I tap on clear cache we have here an
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option to give an okay. So I'll go ahead
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and tap on okay and that will go ahead
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and clear all the cash on this app. Now
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at this point now go ahead and restart
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your smartphone and then try open this
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app and this should fix most of the
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problems that you are encountering.
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However, should this not solve your
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problem then you might want to go ahead
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and clear all the data of this app and
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you can do so by still coming on this
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page and then use this option called
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clear all data. However, I like that you
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do it as the last option because there
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is another option that I'll show you
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just shortly. The reason why I recommend
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this to be the last one because it will
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go ahead and log you out of your app and
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it will also go ahead and delete if you
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had customized anything or if you had
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login details you'll have to log in a
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fresh. So go ahead and tap on clear all
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data and then this will go ahead and
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clear all the app data and therefore
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you'll have to log in a fresh with your
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username and password for you to be able
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to use your app. So that is the second
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method that you can use. Now on the last
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method, you will need to go ahead and
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access this app from Google Play Store
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or App Store if you're using an iPhone.
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So if I go to Play Store here, I can go
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ahead and tap on it. And then I'll go
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ahead and search for my app by tapping
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on search bar here. So I'll go ahead and
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search. And now you can see our app is
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here. If I go ahead and tap on it, now
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you can see we have the app. And we have
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two options, uninstall and open. One of
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the reason why your app might be
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malfunctioning is because you have been
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using an outdated app and you need to
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upgrade this to the latest version. So
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look for any option called update here.
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If it is available then go ahead and
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update it to the latest version. For my
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case I can't update it because I already
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have the latest version and all I need
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to do is just go ahead and tap on it and
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open it. So by following or using any of
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this method now your app should be up
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and running smoothly. So if you have any
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other question kindly let me know in the
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comment section. Otherwise if this video
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is helpful to you kindly hit the like
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button and subscribe to this channel to
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support me. Thanks for watching and
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please watch the next video.
