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In this tutorial, I'm going to show you
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how you can troubleshoot your MetaTrader
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4 app on your smartphone. So, if you're
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experiencing problems with your
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MetaTrader 4, maybe the app is not
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responding or it keeps on crashing or it
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can't open, then let me show you how you
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can fix this problem. Now, there are
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quite a number of ways or steps you can
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take to fix this problem. In the first
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method, you need first to access the
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information page. And there are two ways
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you can do this. You can either go to
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settings and here's my settings and then
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tap on it and then under this go ahead
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and look for the option called apps and
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here is my apps. Now if you go ahead and
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tap on it you will see this option
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called manage apps on other smartphones.
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It is written all apps. Go ahead and tap
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on it. Now for the sake of this tutorial
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I'm using Redmi Note 10. However, this
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process should be the same on any other
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Android smartphone. From this, go ahead
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and scroll and look for your app from
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the list. Here's my app. Alternatively,
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you can go ahead and search for your app
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using the search option here. So, if I
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go ahead and tap on the app, now you can
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see we have access to the app info page.
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So, we want to do the troubleshooting
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from here. And if you found this process
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to be quite long to get to this page,
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let me show you a shortcut method. So,
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one of the easiest way to get to your
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app info page is just to go ahead and
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long press on your app like this. And
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then you'll see app info option. Go
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ahead and select it and then tap on it.
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And then this will take you to the same
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page. Now here we want to go ahead and
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clear this app data to troubleshoot it.
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So if I go to storage here, you can see
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this app has some user data and cache
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data and these files are occupying some
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space. We want to go ahead and clear
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cache data. So when you talk of cache,
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we are simply talking of small files
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that are usually kept or stored on this
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app to enhance the user experience.
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However, the accumulation of these files
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might cause your app to malfunction. So
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the first thing you need to do is to go
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ahead and clear these cache files. And
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to do it, just head down here and you
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can see have clear data option. Just go
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ahead and tap on it. And under this,
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look for this option called clear cache.
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So if you go ahead and tap on okay. Now
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here you can see the cache files have
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been cleared. From here go ahead and
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restart your smartphone and then try
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opening this app and it should now start
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working just fine. However, if this
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didn't solve your problem then you might
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want to go ahead and clear all the data
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at once. So for this it will go ahead
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and erase all the information. So you'll
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have to login fresh and I recommend you
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use this method as the last option. So
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to clear the data just go ahead and tap
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on clear all data and then this will go
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ahead and erase all the saved
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information such as your customization
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and also the login details you will have
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to login a fresh. So that is the second
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method you can use. And let me show you
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the last and the final method that you
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can use to solve all problems that are
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associated with this app. So if in any
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case the two method didn't solve your
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problem then head over to your Google
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Play Store and then go ahead and tap on
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it to open. Now from here go ahead and
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search for your app. So I'll go ahead
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and search for MetaTrader 4 and here it
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is. Now from here go ahead and tap on
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your app and then look for any update if
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it is available. So one of the reason
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why your app might be malfunctioning is
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because you're using an outdated version
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of your app. So you need to go ahead and
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update it to the current or to the
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newest version and then this will be
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able to solve or to fix all the bugs or
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any issues related to this app. So by
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following any of these methods you
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should be able now to have your app
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running smoothly. If you have any other
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question kindly let me know in the
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comment section. Otherwise if this video
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is helpful to you kindly hit the like
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button and subscribe to this channel to
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support me. Thanks for watching and
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please watch the next video.
