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Now, in this video, I'm going to show
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you how you can troubleshoot your
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Coinbase mobile app on your Android
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smartphone. So, if you have been having
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challenges with your Coinbase app, maybe
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the app keeps on stopping or crashing or
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the app can't open totally, then let me
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show you how you can solve that problem
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and fix it for once and for all. My name
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is Isaac and if you find this video
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helpful, I'll kindly request that you
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just support me by liking this video and
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also by subscribing to this channel.
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Great. Now the first thing you need to
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do is to access the app information page
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of this Coinbase app. Now there are two
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ways to do it. In the first method we
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can achieve it through settings. So if I
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settings and then from settings I'll go
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to apps. Now for the sake of this
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tutorial I'm using Redmi Note 10.
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However, this process should be the same
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on any other Android smartphone. Now
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under apps, look for the option called
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manage apps or all apps and then tap on
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it. Now this will list all the apps you
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have on your smartphone. Go through them
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until you see Coinbase. As you can see,
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my Coinbase app is here. Tap on it. So
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if you're finding it hard to get to info
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page, let me show you the shortcut
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method to get to this page. So in the
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shortcut method just go to your Coinbase
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app like this and then long press on it
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and you'll see this option called app
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info. If you go ahead and tap on it now
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you see you'll still get to app info
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page. If I go to storage we are
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interested in cache data. So when you
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talk of cache we are talking of small
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files that are normally stored on your
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app whenever you use the app. These
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files are normally stored so that to
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enhance the performance of the app and
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your user experience. However, the
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accumulation of these small files might
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cause your app to malfunction or your
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app not to work at all. So, we need to
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go ahead and clear these cache files.
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And to do so, head down here and you can
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see we have the option called clear
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data. If you tap on clear data, we have
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two options here. Clear all data and
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clear cache. In the first method, just
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go ahead and tap on clear cache. And now
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you can see if I go ahead and tap on
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okay, you'll see this data under cache
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will disappear. So if I tap on okay now
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look at that our cache data has been
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cleared and some of user data has been
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cleared as well. Now from here go ahead
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and restart your smartphone and then go
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ahead and open your app at this point.
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Now most of the problems that you are
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experiencing should have been fixed and
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you should be able to use now your app
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just as usual. Now should this not solve
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your problem then you might need to go
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ahead and again tap on clear all data
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and at this point now you'll clear
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everything and then you'll have to login
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a fresh and make fresh settings of your
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app. So you have to note that before you
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take that step however if that didn't
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solve your problem still you'll have to
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go ahead and use the third method to fix
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any problem if it still persist. For
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this method, you need to go to Google
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Play Store and then tap on it and then
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look for Coinbase. And here's our app.
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From here, go ahead and tap on it and
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then look for any update if it is
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available. One of the reason why your
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app is malfunctioning is because you are
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using an outdated app that is not secure
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and that's why you might be experiencing
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problems with this app. So, go ahead and
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tap on update if you have that option
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here. For my case, I'm already using an
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upto-date app on my smartphone. So once
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you update your app now, at this point,
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everything or all the bugs should have
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been fixed on your app. Proceed and then
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open your app. And at this point now,
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your app should be functioning or
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working as usual. So that's how you
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troubleshoot your Coinbase app and fix
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all the errors and problems that you are
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encountering. If you have any other
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question, kindly let me know in the
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comment section. Otherwise, if this
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video was helpful to you, kindly support
3:56
me by liking this video and also by
3:58
subscribing to this channel. Thanks for
4:00
watching and let's meet in the next
