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This tutorial I'm going to show you how
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you can troubleshoot Trading 212 app on
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your Android smartphone. So if you're
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experiencing a lot of problems with your
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app, maybe your app keeps on stopping or
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it keeps on crashing, then let me show
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you how you can troubleshoot and fix all
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the problems related to your app. Now my
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name is Isaac and if you find this video
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helpful, I'll kindly request that you
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support me by liking this video and also
0:24
by subscribing to this channel. Now
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there are quite a number of steps you
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can take and in the first step we need
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to access the information page of this
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app. To do so it is quite simple. For
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the sake of this tutorial I'm using
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Redmi Note 10. However this process
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should be more or less on any other
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Android smartphone. So first go to
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settings and then under settings look
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for the option called
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apps and then tap on it to open. Under
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app look for the option called manage
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apps. to display all the apps that you
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have on your smartphone. Now, from this,
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go ahead and look for your app through
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the list. Alternatively, you can just
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search for the app that you're looking
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for. And here's my app. I'll go ahead
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and tap on it to open. Now, you can see
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we are on info page. And it is in this
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page that we want to clear the app data.
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However, if you're finding it a problem
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to get to this page, then let me show
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you the shortcut method. Now in the
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shortcut method just find your app on
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your smartphone and here's mine. Then go
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ahead and long press on it and then look
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for app info. You'll see it here. If you
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go ahead and tap on it now you see we
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have ended up on the same page. Now from
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this you can see we have the option
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called clear data. So one of the reason
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why your app is malfunctioning is
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because of accumulated cache. Now cache
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information are small files that are
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stored on your app to enhance the
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performance. However, the accumulation
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of these small files, they might cause
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your app to malfunction. If I go ahead
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and tap on storage, you can see the
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breakdown of all the data that have been
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stored by this app. And of more
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interest, you have to check on cache and
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if I go ahead here down here and tap on
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clear data, I have an option to go ahead
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and clear the cache data. So proceed by
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tapping on clear cache and then confirm
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okay and then this will go ahead and
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clear the cache data that had
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accumulated on our smartphone. Now from
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here you need to go ahead and restart
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your smartphone and then try and see if
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the app functions. At this point this
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now should have solved most of the
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problems that you have on your
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smartphone. However, should the problem
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be emanating from something else? You
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might need to go ahead and clear all the
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data on your smartphone. To clear all
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the data again proceed here down here
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and then you'll see we have the option
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called clear all data. If you tap on it
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now this will prompt you to go ahead and
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clear all the data on your smartphone.
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If you clear all the data then you'll
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have to go ahead and log in a fresh
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because this will erase all the
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credentials that you had logged in.
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You'll have to log in a fresh with your
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credentials for you to be able to use
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this app again. Now in case this didn't
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solve your problem then you have to
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proceed to the last option or to the
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last step to solve this problem. The one
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of the reason might be you are using an
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outdated version of your app and you
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just need to upgrade to the latest
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version of this trading app. To do so go
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over to Google Play Store here and then
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look for your app and from this if you
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go ahead and tap on it look for the
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option called update if it is available.
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Should you see update here, it means you
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are using an outdated version of your
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app. Then you need to go ahead and
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update it to the latest version of
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Trading 212 app. So proceed by tapping
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on update and this will go on and
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download the latest version of Trading
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212 app onto your smartphone and then
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install it. Now once the app is
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downloaded on your smartphone and
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installed, you can now go on and open it
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by typing on open or go back to your
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apps. And now you should be able to use
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your app without any problem. So if any
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of these methods solved your problem,
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let me know in the comment section. And
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if this video is helpful to you, kindly
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support me by liking this video and also
4:11
by subscribing to this channel. Thanks
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for watching and let's meet in the next
