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in this video I'm going to show you how
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you can troubleshoot your Toka mobile
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app on your Android smartphone so if
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your app is crashing or it can't open or
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it can just respond then let me show you
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how you can troubleshoot this on your
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Android smartphone now for the sake of
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this tutorial I'm going to use Redmi
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Note 10 however this process should be
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the same on any other Android smartphone
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now the first thing you need to do is to
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access the app information page and you
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can do this by simply going to settings
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so if you go to settings here and then
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look for the option called
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apps this will open all the apps that
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smartphone from here scroll down and
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look photo locker app and my app is here
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tap on it to open and as you can see we
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have the app information page here
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alternatively you can still access the
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same page by long pressing on the app
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and then you'll see the app info page
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here if you click on it you can see we
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have ended on the same page so we are
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interested in clearing the app data and
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if we go to storage and look for the
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cache data you might find that you have
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a lot of cached files on your app now
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cache files are small files that are
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normally stored on your app when you use
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it to enhance the experience however the
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accumulation of these files sometimes
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might cause your app to malfunction so
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you want to go ahead and clear this data
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and to do that use the option called
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clear data here and then choose the
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option called clear cache and then tap
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on okay and as you can see our cache has
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been cleared and now we have zero cache
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once you have done this go ahead and
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restart your smartphone and then open it
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at this point now your app should be
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running smoothly but in case this did
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not solve your problem then go ahead and
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look for any update in Google Play Store
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for this app to do that go and open play
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store and then search for to
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locker and as you can see we have our
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tooka app here if we open it look for
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any update if it is available your app
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might be malfunctioning because you're
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using the outdated version and should
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you have a new version go ahead and
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update your app to the new and the
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latest version once you're done open
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your app and now it should be working
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fine but in case that didn't solve your
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problem then you might want to go ahead
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and uninstall your app and then install
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it a fresh to clear any bug that is on
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the app at this point you should have
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solved all your problems or challenges
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with the app but if you still experience
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any challenge then you might want to
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conduct to locker and find out if they
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have a problem from their end so if this
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video was helpful to you kindly hit the
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like button and subscribe to this
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channel to support me thank you for
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watching and let's meet in the next
