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In this video, I'm going to show you how
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you can troubleshoot your beta app. So,
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if you have been experiencing challenges
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with your beta app, maybe the app can't
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open or the app keeps on crashing, then
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let me show you how you can resolve
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these problems once and for all. My name
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is Isaac and if you find this video
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helpful, I'll kindly request that you
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support me by liking the video and also
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by subscribing to my channel. All right,
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let's get into it. Now, the first thing
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you need to do is to access the app
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information page. To do so, go to
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settings and here's my settings
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and then from settings, look for the
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option called apps. Now, go ahead and
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tap on apps. Now, for this tutorial, I'm
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using a Redmi smartphone. However, this
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tutorial should be more or less the same
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on any other Android smartphone. From
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the list, look for the option called
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manage apps. On your smartphone, it
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might be written more apps or all apps.
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Go ahead and tap on it. This will go
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ahead and list all the apps that you
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have on your smartphone. scroll and then
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look for the app called Betikica and
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mine is here. Alternatively, you can
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search for your app using the search
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apps function here. So, if I go ahead
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and click on it, you can see we are on
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the app information page. Now, if you
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are getting a challenge or you can't get
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to this page, then let me show you a
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shortcut method to get here. For that,
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go back and then look for your app and
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then once you find your app, go ahead
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and long press on it, just like that.
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and you'll see we have app info. This
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will take you again to the same app info
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page. From here, we want to go ahead and
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clear the app data and most especially
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cash data. So, if I go ahead and tap on
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storage here, you can see we have a lot
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of cache data on this app. Now, when you
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talk of cache data, we talking of small
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files that this app normally stores
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whenever you use it. Now, these files
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are normally stored to enhance your user
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experience. However, the problem is the
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more these files accumulate, sometimes
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they might cause your app to
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malfunction. To solve this, you need to
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go ahead and clear them. To clear cache
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data, come down here and look for clear
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data and then choose this option called
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clear cache and then okay. As you can
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see, our cache data has been cleared.
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So, start your smartphone and then try
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opening your app. And this should have
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solved your problem. If this didn't
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solve your problem, then go ahead and
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tap on clear all data. And if it happen
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okay, you'll have to log in a fresh for
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you to start using your app and see if
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that has solved your problem. However,
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if that didn't solve your problem, then
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proceed to the third and the last method
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and that is accessing the app through
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either Google Play Store if you are on
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Android or App Store if you are on
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iPhone. So for my case, I'm on Android
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and therefore I'll go ahead and look for
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the app through my Google Play Store
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here. And once you get your app, look
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for any update if it is available. Now,
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one of the reason why your app might be
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malfunctioning is because you have been
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using an outdated version of your app.
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Go ahead and tap on update and it will
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download the latest version of your app.
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And from there, you will now be able to
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open and your app now should be
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functioning without any other problem.
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So, by using any of these three methods,
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you should be able to solve any issue
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related to your app. If this video is
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helpful to you, kindly let me know in
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the comment section. Otherwise, thanks
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for watching and let's meet in the next
