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in this video I'm going to show you how
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you can trouble shoot your Uber app on
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Android smartphone so if you're having
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problems with your Uber app maybe it is
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crashing or it can't open then let me
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show you how you can solve this problem
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and get your app running now the first
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thing you need to do is to go to the app
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information page and you can easily do
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this through settings so if you go to
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settings scroll down and look for the
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apps now for the sake of this tutorial
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I'm using r Trend however this process
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should be the same on any other Android
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smartphone so look for the option called
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manage apps which is here and then this
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will display all the apps you have on
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your smartphone so we are going ahead to
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look for our Uber app so our app is here
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tap on it to open so we are interested
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in this app information page that's
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where we shall do our troubleshooting
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from alternatively there is a shortcut
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of getting here if you go to your app
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and then long press on it you'll see the
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app information page here just tap on
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app info and it will bring you to the
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same page so from here we interested in
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clearing the data for this app and more
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especially the cash data so the clear
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data button is here but if I tap on
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storage you can see we have quite a
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number of cach data so cash are usually
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small files that are stored on your app
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to enhance performance whenever you use
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the app however the accumulation of
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these files might cause your app to
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malfunction so to solve the problem
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problem just go ahead and clear this
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cach data and you can easily do that
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using this clear data button at the
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bottom so you can see here we have clear
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all the data and clear cache so go ahead
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and tap on clear cach and then okay from
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here just restart your smartphone and
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then open it and it should work just
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fine but should this not solve your
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problem then you might want to go ahead
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and look for any update available on
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Google Play Store to do this go to Play
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Store and then look for your app and
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here it is open it now look for any
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update if it is available it will be
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written here update now one of the
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reason why your app is malfunctioning is
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because you're using the outdated
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version of your app to solve the problem
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just go ahead and update your app to the
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latest version and you'll be good to go
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but should this process not solve your
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problem then you might want to go ahead
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and install the app and then install it
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a fresh now this will solve all the
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problems or challenges you are facing
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with the app but if this didn't solve
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your problem then it means the problem
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is eminating from the app provider so
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you might want to go ahead and contact
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Uber and find out if they have a
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challenge or a problem with their app so
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by following any of these steps you
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should be able to find a solution if
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this video is helpful to you kindly hit
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the like button and subscribe to this
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channel to support me thank you for
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watching and let's meet in the next
