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In this tutorial, I'm going to show you
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how you can troubleshoot your Binance
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mobile app on your Android smartphone.
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So, if you are experiencing a lot of
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problems on your Binance app, maybe the
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app is not opening or it keeps on
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stopping or it crashes, then let me show
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you how you can fix this. If you'll find
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this video helpful, I'll kindly request
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that you support me by liking this video
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and also by subscribing to this channel.
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So, my name is Isaac and let's get into
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it. Now to get started there are various
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steps you can take to solve this
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problem. Now in the first method we need
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first to access the app info page. First
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you can go to settings and then under
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settings scroll down and then look for
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the option called apps. Under this
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you'll find this option called manage
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apps or all apps on other smartphones.
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It depends on the Android version you
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are using. So if I go ahead and tap on
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manage apps, this will go ahead and list
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all the apps that I have on my
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smartphone. So if I scroll down, you can
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see now our Binance app is here. Go
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ahead and tap on it. And now here you
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can see this is our app info page.
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Alternatively, if this process is quite
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long, let me show you the shortcut
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method. From your app here, just go
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ahead and long press on it. And again
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here you can see we have our app info
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option here. If you go ahead and tap on
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it, you will again end up on the same
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app info page. Now from here, if you
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look down here, you can see we have this
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option called clear data. And if I go to
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storage, you can see under cache, we
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have a lot of files on our cache data.
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So when you talk of cache data, we are
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talking of small files that are stored
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on your app to enhance the experience or
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usability of your app. However, the
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accumulation of these files might cause
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your app to malfunction. So to solve
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this, we need to clear this cache data.
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To clear the cache data, it is simple.
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Just head down here. And you can see we
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have this option called clear data. If I
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go ahead and tap on it, you'll find here
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two options, clear all data and clear
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cache. So we shall choose clear cache.
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If I tap on it and then okay, now you'll
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see the cache data has been cleared at
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this point. Now just go ahead and
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restart your smartphone and then open
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your app and now it should start running
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fine. However, if this didn't solve your
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problem then you might want to proceed
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to the next step and that step is
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clearing all the data. So if you go
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ahead and tap on clear data you can see
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we told that if we clear data we shall
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lose all the files that we had saved and
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even our settings will be erased and
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therefore you'll have to log in a fresh
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to be able to use your Binance app
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again. So go ahead and tap okay if
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you're okay with that option. However, I
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sometimes recommend that this should be
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the last option because of logging in
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Aresh. If that didn't solve your
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problem, then let me show you the final
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step that you can take to make sure that
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you get the latest version or the latest
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app with the latest features. To do
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that, you need to go to your Google Play
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Store. So, I'll tap on my Google Play
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Store and then search for Binance app.
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Now, as you can see, we have our Binance
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app here. If I go ahead and tap on it,
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look for any update if it is available.
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One of the reason why your app is
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malfunctioning is because you're using
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an outdated version of Binance app. And
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all you need to do is to go ahead and
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update your app to the latest version.
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So from here, proceed and update your
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app. And then now you'll get the latest
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version of your app. Then go ahead and
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open it to start using it. So that's how
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you fix all the problems associated with
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your Binance app. If you have any other
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question, kindly let me know in the
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comment section. Otherwise, if this
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video was helpful to you, kindly hit the
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like button and subscribe to this
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channel to support me. Thanks for
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watching and let's meet in the next
