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In this tutorial, I'm going to show you
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how you can troubleshoot your Drama Box
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mobile app. So, if you're having issues
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with your Drama Box app, then you might
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need to go ahead and fix some of this
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problem. Maybe your app is
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malfunctioning, it keeps on crashing or
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it can't open at all or it keeps on
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opening and closing. Now, if you're
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experiencing any of this, you can easily
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solve this. Now, for the sake of this
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tutorial, I'm going to use Redmi Note
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10. However, this process should be the
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same on any other Android smartphone. If
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you find this video helpful, I'll
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request that you support me by liking
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the video and also by subscribing to
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this channel. Now, to get started, first
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we need to access the drama box app
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info. And the first method to solve this
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problem. So, there are two ways you can
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access the app info page. First, you can
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go to settings and tap on it. And then
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from settings, look for the apps option
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which is here. Now under
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this tap on manage apps and then this
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will open all the other apps. On some
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smartphones it might not be manage apps
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but all apps go ahead and tap on it. Now
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from this list go ahead and look for
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your app and mine is here. I'll go ahead
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and tap on it. At this point you see we
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have now access to our app info page. So
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that is one of the method to get to this
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page. However, if this is too long let
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me show you the shortest method. For the
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shortcut, just go and long press on the
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app like this. And then you'll see this
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option called app info. Here it is. If
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you go ahead and tap on it again, you
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see we are on app information page. So
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from here, scroll down and we're
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interested in clearing the app data. So
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if I go to storage and tap on it, you
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can see we have a lot of cached data and
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user data for this app. So I'm
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interested in clearing this cache data.
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Now cache data are small files that your
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app stores whenever you use the app.
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However, the accumulation of these files
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sometimes might cause your app to
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malfunction or stop working. So you need
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to go ahead and clear all this data. And
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you can do it by tapping on clear data
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here. And then this will give you two
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options either to clear all data or
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clear cache. So I'll go ahead and tap on
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clear cache and then confirm by okay.
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And as you can see the cache data has
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been cleared. Now from this point go
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ahead and restart your smartphone. And
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now this should have fixed most of the
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problems that you are experiencing with
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your app. However, should this not fix
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your problem then proceed and clear all
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the app data. When you tap on clear all
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data then this will go ahead and clear
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all the data. And at this point you have
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to note this will log you out and you'll
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have to log in a fresh with your
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credentials. So go try this and then go
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open your app, log in a fresh and see if
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that solved your problem. At this point,
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most of your problem should have been
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solved. However, if you're still
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experiencing glitches with your app,
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then you might need to proceed and go to
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the last and final method and that is
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Store and then under search here look
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for the app and here's our app. Go ahead
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and tap on it and from here look for any
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update if it is available. So one of the
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reason why your app might be
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malfunctioning is because you are using
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an outdated app and all you need to do
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is to go ahead and tap on update if it
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is available and then this will go ahead
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and download the latest version of drama
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box app and install it on your
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smartphone. For my case as you can see I
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already have the latest version of this
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drama box app and therefore I'll not
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need to update it. Once you have done
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now just proceed and tap on open. And
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now all the problems or the bugs that
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were associated with the older version
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of the app will have gone. So that's how
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you troubleshoot and fix problems
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related to your drama box movie app. If
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you have any other question, kindly let
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me know in the comment section.
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Otherwise, if this video is helpful to
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you, kindly support me by liking the
3:57
video and also by subscribing to this
3:59
channel. Thanks for watching and please
4:01
watch the next video.
