0:00
In this tutorial, I'm going to show you
0:02
how you can troubleshoot my Airel app.
0:05
So, if you have your Airel app and
0:07
you're experiencing challenges with the
0:09
app, maybe the app is not opening or it
0:11
keeps on crashing, then let me show you
0:13
how you can fix these errors. If you
0:16
found this video helpful, I'll kindly
0:17
request that you support me by liking
0:18
the video and also by subscribing to my
0:20
channel. My name is Isaac and let's get
0:23
into it. Now there are quite a number of
0:25
steps you can take to troubleshoot and
0:27
fix problems that are related to my AEL
0:29
app. Now in the first method we going to
0:31
access the app information page for us
0:33
to be able to troubleshoot. For this
0:35
there are two methods. First you can go
0:39
and from settings look for the option
0:41
called apps and as you can see apps is
0:44
here. So if I tap on it we shall land on
0:46
this apps page. Under this look for this
0:48
option called manage apps. Now for my
0:51
tutorial I'm using a Redmi Note 10.
0:53
However, this process should be more or
0:54
less the same on any other Android
0:56
smartphone. Under this, go ahead and tap
0:58
on manage apps or some phones. It might
1:01
be written all apps or more apps. This
1:03
will go ahead and list all the apps that
1:05
you have on your smartphone. From the
1:07
list, scroll down until you see my AEL
1:10
app. And as you can see, my app is here.
1:12
So, if I tap on it, you can see now we
1:15
are on the app information page.
1:16
However, if getting to this page is
1:18
quite tedious or complex on your
1:20
smartphone, let me show you a shortcut
1:22
method that you can use on your Android
1:24
smartphone. For this, just go and look
1:26
for your app. And once you locate your
1:28
app, instead of tapping on it, just go
1:30
ahead and long press on it. And you'll
1:32
see this option called app info. So go
1:35
ahead and tap on it and it will take you
1:37
to the same app information page. From
1:40
here, we want to clear the app data and
1:42
moreo the cache data. So if I go and tap
1:45
on storage here, you can see the app has
1:48
quite a number of cache data. Now when
1:51
you talk of cache data, we are talking
1:52
of small files that the app normally
1:54
stores whenever you use it to enhance
1:57
user experience. Now the problem is
1:59
accumulation of these data or files
2:01
might cause your app to malfunction. Now
2:04
what you need to do here is to go ahead
2:05
and clear the cache files. If you go
2:07
ahead and tap on clear data here,
2:10
you can see we have the option to clear
2:13
cash. Go ahead and tap on it and then
2:15
okay. Now from here, go ahead and
2:17
restart your smartphone. Then try
2:19
opening my ATEL app and it should have
2:21
fixed most of the problems that you are
2:23
experiencing. However, if this didn't
2:25
solve your problem, then you might want
2:26
to go ahead and clear all the data by
2:28
tapping on clear all the data and then
2:30
tap on okay. And this will wipe out all
2:32
your data and you'll have to log in a
2:34
fresh. However, if that didn't solve
2:36
your problem, then let me show you the
2:37
third and final method that you can use
2:39
to fix errors on my AEL app. For that,
2:42
we need to access the app through Google
2:44
Play Store. And if I go to Play Store
2:46
here, I'll search for my AEL app. As you
2:49
can see, our app is here. I'll go ahead
2:51
and then look for an update if it is
2:54
available. As you can see, it is
2:55
currently have an update. For this, now
2:57
you need to go ahead and update the app
2:59
to the latest version. So I'll tap on
3:02
update and this will go ahead and
3:05
download the latest version of the app
3:06
and then install it. Now one of the
3:08
reason why your app is malfunctioning is
3:10
because you have been using an outdated
3:12
version of my AEL app and you just need
3:14
to go ahead and update it to fix bugs,
3:17
errors and also security issues related
3:20
to the older version of my AEL app. Now
3:22
from here you will have an up to date
3:25
app of which you can now proceed and tap
3:27
on it to open and it should be working
3:30
just fine at this point. So by using any
3:33
of these three methods you should be
3:35
able to fix any problems or errors
3:37
related to myel app. If this video is
3:39
helpful please like it and also
3:41
subscribe to this channel and also let
3:43
me know if you have any other question.
3:45
Thanks for watching and let's meet in
