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In this tutorial, I'm going to show you
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how you can troubleshoot your Prime
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Video app. So, if you're experiencing
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problems with your Prime Video app,
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maybe the app keeps on crashing or it
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can't open, then let me show you how you
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can troubleshoot this and fix this
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errors. My name is Isaac and this is a
0:15
minute with AI. If you find this video
0:17
helpful, I'll kindly request that you
0:18
support me by liking the video and also
0:20
by subscribing to this channel. All
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right. Now, there are various methods
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that you can use to troubleshoot your
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app. And in the first method, we shall
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access the app information page first.
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And to do that, it is quite simple. Just
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and from settings, look for the option
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called apps. Now, for the sake of this
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tutorial, I'm using a Redmi Note 10.
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However, this process should be more or
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less the same on any other Android
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smartphone. From apps, you'll see this
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option called manage apps or more apps
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or all apps. Just go ahead and tap on
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it. And then this will go ahead and list
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all the apps that you have on your
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smartphone. From the list, scroll down
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until you see the app you're looking
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for. And as you can see, my app is here.
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I'll go ahead and tap on it. And now you
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can see we are on the app information
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page. However, if getting to this page
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is quite tedious for you, let me show
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you a simple method or a shortcut method
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to get here. Now, for this, just go to
1:18
your app and instead of typing on it,
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just long press on it. And then you'll
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see this option called app info. If you
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go ahead and tap on it, you'll see it
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will take you to the same app
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information page. From here, we want to
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go ahead and clear cache for this app.
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And if I tap on storage,
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you can see we have a lot of cache data.
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Now, when you talk of cache data, we are
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talking of small files that are normally
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stored on your app whenever you use it.
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Now, the problem is the accumulation of
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these files might cause your app to
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malfunction. So, the best thing to do is
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to go ahead and clear them. to clear
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them. Just go ahead and tap on clear
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confirm that you want to clear cache and
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then okay. And the cache files have been
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cleared. From here, restart your
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smartphone and then try opening it. At
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this point, now your problem should have
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gone and your app should be running
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smoothly. However, if this didn't solve
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your problem, then you might want to go
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ahead and clear all the data by typing
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on clear all data and then okay. Now for
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this you'll have to login a fresh
2:19
because this will log you out and you'll
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have to enter your login credentials.
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However, if this second method didn't
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solve your problem then proceed to the
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third and the last method and that is to
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look for any update if it is available
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on Google Play Store or App Store if
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you're using an iPhone. For that I'll go
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to Play Store and from Play Store I'll
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and here's our app. If I tap on it, look
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for any update. If it is available, then
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proceed and update here. Once it is up
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to date, now you can proceed and open.
2:54
At this point, this should have fixed
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most of the problems or all the problems
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that you had on your smartphone. One of
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the reason why your app might be
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malfunctioning is because you have been
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using an outdated version of your app
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and updating it to the latest version
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will help solve that problem. So, if you
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have any other question, kindly let me
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know in the comment section. Otherwise,
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if this video was helpful, please like
3:14
the video and also subscribe to this
3:16
channel. Thanks for watching and let's
3:18
meet in the next video.
