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In this tutorial, I'm going to show you
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how you can troubleshoot your
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Bitcoin.com wallet app. So, if you have
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been experiencing a lot of problems with
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this app, maybe the app is not opening
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or it keeps on stopping or it constantly
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crashes, then let me show you how you
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can fix this problem for once and for
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all. So, there are quite a number of
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steps you can take to fix this. Now, for
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the sake of this tutorial, I'm going to
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show you using an Android smartphone.
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However, you can as well troubleshoot it
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on your iPhone. Now in the first method
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we need to access the information page
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of this app. To do so there are two ways
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settings and from settings go ahead and
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look for this option called apps and tap
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on it. So on apps go ahead and look for
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the option called manage apps or all
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apps and then tap on it. And then this
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will list all the apps you have on your
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smartphone. Under this, go ahead and
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look for your app. And you can see mine
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is here. Go ahead and tap on it. And now
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you can see we are on the app info page.
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Now if that process was long, let me
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show you the shortcut method to get
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here. In the shortcut method, just go to
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the app and then while on the app, go
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ahead and long press on it. And now
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you'll see this option called app info.
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So if you go ahead and tap on app
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info, it will take you to the same page.
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Now we are interested in clearing cache
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data for this app as the first solution
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to our problem. So if I go to storage
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here, you can see we have a lot of cache
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data and user data on our app. Now cache
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files are just normally small files that
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are normally kept on your app just to
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enhance the experience and usability of
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your app. However, the more these files
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accumulate on your app, sometimes they
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might cause the app to malfunction or
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fail. So, what you need to do is to go
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ahead and clear this cache data. And to
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clear cache data, just head over here,
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we have an option called clear data. If
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I go ahead and tap on it, we have two
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options either to clear all data or to
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clear cache. So, if you go ahead and tap
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on clear cache, go ahead and confirm it.
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And now look at that. Our cache data has
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been cleared from here. Now go ahead and
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restart your smartphone and then try
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opening it. And at this point, it should
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have solved your problem. However, if
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this didn't solve your problem, then you
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might want to go ahead and clear all the
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information data on your app. To do so,
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still come to this info page and then
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get to this option called clear all
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data. Now if you tap on this and choose
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this option then this will wipe out all
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the information you had saved on your
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app including your passwords and
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usernames and also other settings that
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you had personalized. So go ahead and
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tap on okay and then this will proceed
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and clear all the data that is in this
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app. Now you can see the user data has
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been wiped out. Now go ahead and try
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logging in a fresh with your details.
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However, if this process didn't solve
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your problem, then you might need to go
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ahead and try the third and the last
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process that should be able to solve
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your problem. And for this is to access
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the app information through the Google
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Play Store. So go to Google Play Store
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and then tap on it. And then from here
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go ahead and search for your app. And
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for you shall search Bitcoin
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wallet and you can see now the Bitcoin
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wallet is here. Go ahead and tap on it.
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Now go ahead and look for any option
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called update. So if you can see update
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here, it means you are using an outdated
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version of Bitcoin wallet app and you
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need to go ahead and update it to the
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latest version. So once you have updated
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your app, now you can see we have an
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option to go ahead and open. Now at this
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point, this should have fixed all the
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bugs or all the challenges that were
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associated with the older version of
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your app. So by using any of these three
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methods now you should be able to get
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the latest version of bitcoin.com app
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and also get the latest features that
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comes with this app. So if you have any
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other question kindly let me know in the
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comment section. Otherwise if this video
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helped you kindly support me by liking
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this video and also by subscribing to
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this channel. Thanks for watching and
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let's meet in the next video.
