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In this tutorial, I'm going to show you
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how you can troubleshoot movies plus app
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if it is not working. So, if you're
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facing challenges with the app, maybe
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the app keeps on crashing or it can't
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open, then let me show you how you can
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troubleshoot this problem for once and
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for all. If you find this video helpful,
0:15
I'll kindly request that you support me
0:17
by liking the video and also by
0:19
subscribing to my channel. Now, the
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first thing you need to do is to access
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the app information page. And there are
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two ways you can achieve this. First,
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you need to go and look for settings.
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settings, look for the option called
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apps. If you tap on apps, you will see
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this option called manage apps. Now,
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depending on your smartphone, it might
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be written all apps or more apps. Go
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ahead and tap on it. For this tutorial,
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I'm using an Android smartphone.
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However, this process should be more or
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less the same on any other Android
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smartphone. From here, you'll see all
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the apps you have on your smartphone.
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Scroll down until you get to your app.
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And as you can see here, I have my Mo
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Plus app. I'll head on and tap on it.
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And now I'm on the app information. Now,
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if getting to this page is quite hard or
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it is a long process, let me show you
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the shortcut method. Now, in the
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shortcut method, you need to go ahead
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and look for your app. And here's my
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app. Now, from here, go ahead and long
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press on it. When you long press on it,
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you will see this option called app
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info. So, if you go ahead and tap on app
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info, it will go again and open the same
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page. And you can see we are on the app
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info page. Now from here we need to
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clear the cache data of this app. And if
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I go to storage here, you can see we
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have a lot of cache data. Now one of the
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reason why your app is malfunctioning is
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because the app has accumulated a lot of
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cache data. And these are the small
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files that the app normally stores
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whenever you use it. However, the
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accumulation of them might cause your
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app to malfunction. To clear them, go
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ahead and tap on clear data on the
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bottom here and then from this tap on
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clear cache and then okay. And then this
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will go ahead and clear all the cash.
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From here, restart your smartphone and
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then try opening it. And at this point
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now, it should be working fine. However,
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should this not solve your problem, then
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you might want to go ahead and tap on
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clear all data. And at this time, you'll
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have to clear all data. And this will
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delete all the credentials you have on
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your app. And this will go ahead and log
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you off. And you'll have to log in a
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fresh at this point. Now, your app
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should have been fixed and running
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smoothly. However, if this process
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didn't solve your problem, then you
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might want to proceed to the last step.
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And for this, you need to go to Google
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Play Store and then search for your app
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and then look for any update if it is
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available. This will help fix bugs and
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any other issue related to the older
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version of the app. So, that's how you
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update your app to the latest version.
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If you have any other question, kindly
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let me know in the comment section.
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Otherwise, if the video is helpful to
2:43
you, please support me by liking the
2:45
video and also by subscribing to the
2:46
channel. Thanks for watching and let's
2:48
meet in the next video.
