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In this tutorial, I'm going to show you
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how you can troubleshoot Olympics app.
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So, if you're experiencing problems with
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the app, maybe the app keeps on crashing
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or it can't open at all, then let me
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show you how you can fix this problem.
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If you find this video helpful, I'll
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kindly request that you support me by
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liking the video and also by subscribing
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to my channel. All right, my name is
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Isaac and let's get into it. Now, there
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are various methods we can use to
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troubleshoot all matrix app. And in the
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first method, we going to access the app
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information page. So to access the app
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information page there are two ways we
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can do it. First you just need to go to
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settings and from settings go ahead and
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look for the option called apps. Under
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this apps look for this option called
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manage apps and then tap on it. Now
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depending on your smartphone some might
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be written more apps or all apps. I'm
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using an Android smartphone and this is
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a Redmi Note 10. However this process
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should be more or less the same on any
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other Android smartphone. From this, go
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ahead and look for your app. And as you
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can see, mine is here. If I go ahead and
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tap on it, you can see I'm on the app
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information page. Now, if getting to
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this page is quite tedious for you or
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you can't find the process, let me show
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you a shortcut method that you can use
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to get here. Now, for this, just go
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ahead and look for your app again. And
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this time, instead of typing on it, go
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ahead and long press on it. Under this,
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you'll see this option called app info.
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If you tap on it, you can see now we are
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on the same page, app information page.
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Now the first thing we need to do is to
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go ahead and clear the app data and more
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especially the cache data. If I go ahead
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and tap on storage, you can see we have
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a lot of cache data that is available on
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this app. Now when you talk of cache
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files, we're talking of small files that
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are normally stored on your app whenever
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you use it to enhance user experience.
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However, the accumulation of these files
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sometimes might cause your app to
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malfunction. Now to wipe them all you
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need to do is to go ahead and tap on
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clear data down here and then under this
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look for this option called clear cache.
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If you tap on it and then okay you can
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see now our cache data has been cleared.
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From this go ahead and restart your
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smartphone. Then try opening your
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Olympatics app and it should now work
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just fine. However, if this didn't solve
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your problem then you can proceed and
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tap on clear all data and then tap on
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okay at this point. Now go ahead and log
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into your app and it should now work.
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However, if this didn't solve your
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problem, then head to the third and the
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last method to solve your problem. For
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this, head over to Google Play Store and
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then tap on it. And under this, go ahead
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and search for your app. And as you can
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see, my app is here. Go ahead and tap on
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it. And then look for any update. If it
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is available, it will be written here,
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update. Go ahead and update your app to
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the latest version. Now, one of the
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reason why your app is malfunctioning is
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because you're using an outdated version
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of Olympics app. By updating it, you'll
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be able to fix bugs and also get the
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latest version of this app. Once you're
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done, now you can go ahead and tap on
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open to start using your app. And at
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this point, everything should be up and
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running. Well, so by using any of these
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three methods, you should be able to
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troubleshoot and fix any problem related
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to your app. If you have any other
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question, kindly let me know in the
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comment section. Otherwise, if this
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video is helpful, please like and
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subscribe to this channel. Thanks for
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watching and let's meet in the next
