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In this tutorial, I'm going to show you
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how you can troubleshoot your Shopify
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app. So, if you're experiencing errors
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or your app keeps on crashing or
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stopping, then let me show you how you
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can fix these errors and get your app
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running smoothly. If you find this video
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helpful, I'll kindly request that you
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support me by liking the video and also
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by subscribing to my channel. My name is
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Isaac and let's get into it. All right.
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Now there are quite a number of steps
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that you can take to fix errors or
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problems related to your app not
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working. In the first method, we're
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going to access the app information page
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and you can easily do this through
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settings. So if you go to settings,
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scroll down until you see this option
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called apps. Now for this tutorial, I'm
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using a Redmi Note 10. However, this
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process should be more or less the same
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on any other Android smartphone. From
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apps, look for this option called manage
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apps or all apps or more apps depending
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on your phone and then tap on it. Now,
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this will list all the apps that you
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have on your smartphone. And from here,
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scroll down until you find your app. And
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as you can see, my app is here. If you
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can't find it or if the list is too
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long, you can as well search for your
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app here. From this, tap on your app to
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open it. And as you can see, now we have
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access to the app information page. And
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this is where we shall do our
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troubleshooting. However, if get to this
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page is quite complex for your case.
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Then let me show you a shortcut method
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to get here. For this, you need to go
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back and then look for your app. And
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this time around, instead of tapping on
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it, just go ahead and long press on it.
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And now you can see we have app info. If
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you tap on this, it will still take you
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to the same app info page. From here, we
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want to go ahead and clear data and more
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specially cash data. So if I come here
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under storage, you can see we have a lot
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of cache data on our app. Now one of the
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reason why your app is malfunctioning is
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because of the accumulation of cache
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files. Now when you talk of cache data
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or cash files, we are talking of small
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files that are normally stored on your
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app whenever you use it to enhance user
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experience. But the problem is the more
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these files accumulate sometimes they
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might cause your app to malfunction. So
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to restore your app all you need to do
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is go ahead and clear these cache files.
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And to do so, you can just come down
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here and then tap on clear data. And
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you'll see we have the option to clear
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cache here. If you tap on it and then
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okay, our cash data has been cleared.
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Now, at this point, go ahead and restart
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your smartphone and then try opening
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your app. At this point, the app should
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be now running smoothly without any
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other problem. But should this not work,
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then proceed and clear all data by
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tapping on clear all data and then okay.
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And for this you'll have to go ahead and
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log in a fresh because the user data has
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been cleared. However, if this didn't
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solve your problem then proceed to the
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third and the last method to
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troubleshoot your app. For this you'll
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need to access the app through Google
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Play Store if you are on Android or App
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Store if you are on iPhone. So for my
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case I'll go to Play Store and my Play
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Store is here. If I tap on it you can
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see my Shopify is here. So for your
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case, search for the Shopify app and
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once you get it, look for any update if
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it is available, you will see it here.
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Go ahead and tap on it to update your
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app to the latest version and this will
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fix bugs or any security related issue
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on your app. By also updating your app
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to the latest version, you'll be able to
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get the latest features that comes with
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Shopify app. So by using any of these
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three methods, you should be able to get
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your app running without any other
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problem. If you have any other question,
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kindly let me know in the comment
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section. Otherwise, thanks for watching
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and let's meet in the next video.
