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In this tutorial, I'm going to show you
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how you can troubleshoot your Pinterest
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mobile app. So, if you're having issues
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with the app, maybe the app keeps on
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crashing, it can't open, or it is
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completely inaccessible, then let me
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show you how you can fix this and get
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your app running smoothly. If you find
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this video helpful, I'll kindly request
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that you support me by liking the video
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and also by subscribing to my channel.
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My name is Isaac and let's get into it.
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Now there are various method you can use
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to fix errors on your Pinterest app and
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let me show you some of them. Now in the
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first method we are going to access the
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app information page and there are two
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ways we can do so. First you can just go
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and then from settings scroll down until
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you see this option called app info. Now
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for the sake of this tutorial I'm using
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an Android smartphone and this is a
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Redmi smartphone. However, this process
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should be more or less the same on any
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other Android smartphone. From apps, you
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can see this option called manage apps
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on some smartphones. It might be written
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more apps or all apps. Just go ahead and
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tap on it. And this will go ahead and
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list all the apps that you have on your
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smartphone. From the list, scroll down
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until you see your app. And you can see
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mine is here. So, if I tap on it, you
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can see I'm on the app information page.
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Now, if getting to this page is quite
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long, let me show you a shortcut method
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that you can use for this. Just go to
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your app and instead of tapping on it,
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just long press on it and now you'll see
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this option called app info. So if you
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tap on it, it will still take you to the
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same app info page as you can see here.
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Now from here we need to access the
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clear data option which is here. And if
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I go to storage, let me show you
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something here. If we go to storage, you
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can see we have a lot of cache data. And
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what we need to do is to go ahead and
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clear this cache data. Now when you talk
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of cache data we talking of small files
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that your app normally stores whenever
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you use it. However the problem is
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accumulation of these files might cause
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your app to malfunction. So to clear
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them go ahead and tap on this clear
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option here and then tap on clear cache
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and okay. This will go ahead and wipe
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all the cache data. Now from here
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restart your smartphone. Now from here
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restart your smartphone and see if the
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problem has gone away. However, if that
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didn't solve your problem, then go ahead
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and clear all the data by typing on
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okay. And you'll need to log into your
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app aresh to get it started. Now, at
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this point, everything should be okay
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and your app should be working well.
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However, if this didn't solve your
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problem, then go to the last and final
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method and that is accessing the app
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through Google Play Store. So, if you go
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to Play Store, go ahead and look for
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your app and open it and then look for
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any update if it is available. So, one
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of the reason why your app might be
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malfunctioning is because you're using
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an outdated version of your app and it
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contains bugs. So, go ahead and update
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this app to the latest version and you
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should be able to solve every problem
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that was associated with your older
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version of your app. For my case, I
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can't update because I already have an
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up to date app and therefore I can just
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proceed and open it. So, by using any of
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the three methods, you should be able to
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get your app running well without any
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issue. If you have any other question,
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kindly let me know in the comment
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section. Otherwise, thanks for watching
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and let's meet in the next video.
