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In this tutorial, I'm going to show you
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how you can troubleshoot your Subway Saf
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game app. So, if you're finding any
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problem with this mobile game app, maybe
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it can't open or it keeps on crashing,
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then let me show you how you can fix
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these errors for once and for all. If
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you find this video helpful, I'll kindly
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request that you support me by liking
0:19
the video and also by subscribing to my
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channel. All right. Now, there are quite
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a number of steps or methods you can use
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to be able to fix issues related to your
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app. In the first method, you need to
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access the app information page to be
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able to troubleshoot. For this, you can
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just go to settings and then scroll down
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until you see this option called apps.
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Now, for the sake of this tutorial, I'm
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using an Android smartphone and this is
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a Redmi smartphone. However, this
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process should be more or less the same
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on any other Android smartphone. From
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this, look for this option called manage
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apps. Sometimes it might be written more
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apps or all apps. And then this will
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list all the apps you have on your
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smartphone. Scroll down and look for
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your app. And as you can see, our app
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game is here. So, alternatively, you can
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just come here and search for your app
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if you have a longer list. So, if I tap
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on it now, you can see we are on the app
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information page. Now, if getting to
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this page is quite tedious for you or it
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is complex, let me show you a shortcut
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method that you can use to get here. For
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this, just go back and look for your app
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again. And this time around, don't tap
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on it. Just go ahead and long press on
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it and select app info. If you tap on
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app info, it will take you again to the
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same page. Now here we want to clear the
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app data and especially cache data. So
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if I go to this option called storage,
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you can see we have here these cache
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files and user data and you can see
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there are a lot of cache files. Now when
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you talk of cache files, we are talking
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of small files that are normally stored
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on your app or on your game whenever you
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play it. Now the problem is accumulation
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of these files might cause your app to
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malfunction. To restore it, all you need
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to do is to clear this cache data. And
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to clear them, just head down here and
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you'll see this option called clear
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data. When you tap on it, choose this
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clear cache option and tap on okay. And
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now our cash has been cleared. From
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here, restart your smartphone and then
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go ahead and open your app. And it
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should now be running smoothly. However,
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if this will not solve your problem,
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then proceed and clear all the data on
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your app and then this will go ahead and
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clear everything and you'll have a fresh
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start when you open your app. Now, if
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these two methods didn't solve your
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problem, then head to the third and the
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last method to solve it. For this, you
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need to access the app either through
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Google Play Store if you are on Android
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or App Store if you are on iPhone. For
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my case, I'm on Android and therefore
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I'll go ahead and look for the app. I'll
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open play store and from here proceed
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and look for your app by searching it.
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Now you can see mine is here and it is
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currently set to play meaning I have the
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latest version. In case you see an
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option called update here it means you
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have been using an outdated version and
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it might be containing bugs that's why
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you can't access it or you can't play or
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the app can't open. Go ahead and tap on
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update to get the latest version of this
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app. Once that is done, now your app
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should be accessible and you should be
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able to play all your games without any
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issue. So by using any of these three
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methods, you should be able to
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troubleshoot your app and get it up and
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running without any problem. If you have
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any other question, kindly let me know
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in the comment section. Otherwise,
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thanks for watching and let's meet in
